Senior Technical Product Manager: Trust & Safety - Hybrid

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About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face : finding great care for the ones we love.

Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.

com is the place for you.

Position Overview :

Care.com's value proposition leads with trust & safety. As a safety product manager, you will deliver initiatives to make that value proposition a reality.

The ideal candidate loves a challenge and can slice through complexity to develop data-backed recommendations. They should be hyper-organized, think in terms of processes and have a passion for the technical side of things.

Note : This position is based in either Salt Lake City, Utah or Austin, TX, and will be hybrid in office 3 days per week (Monday / Wednesday / Thursday).

What You'll Do :

• Identifying and measuring current trust scenarios and risk exposure and explaining how that exposure affects our various user groups.
• Prioritizing solutions based on user needs, business objectives and technical feasibility.
• Lead key projects, partnering with T&S Operations, Customer Care, Policy, Legal and Engineering, and other product teams across Care.com.
• Work on a product team to build, launch, and improve new and existing features.
• Ensure the availability and integrity of product data and facilitate post-analysis learning.
• Create detailed product & testing requirements powered with metrics and OKRs.
• Collaborate cross-functionally to drive business results.

Who You Are :

• 6-8 years of product management experience.
• 3+ years of Trust & Safety experience.
• Capable of driving clarity while balancing multiple perspectives and stakeholders.
• Experience working with Machine Learning and AI tools.
• A quantitative degree (mathematics, engineering, computer science) is preferred.
• Experience working in a fast-paced, agile environment, preferably a consumer-focused or marketplace service.
• Detail-oriented, results-oriented & well organized with excellent follow-through.
• Familiar with both front end and back end work.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.

com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

Salary Range : $140,000-$170,000

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary based on various factors including work location, experience, and performance.

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Remote working / work at home options are available for this role.