Job Details
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Assistant Property Manager is a member of the management team that manages approximately 2400 residential units encompassing LIHTC units, Older Adult Housing / Assisted living facilities and scattered-site residential and retail properties.
RiseBoro Assistant Property Managers are responsible for the overall maintenance and operation of residential properties and act as a liaison between RiseBoro and tenants.
Responsibilities include :
Tenant Engagement
- Establish consistent high-quality customer service with tenants across the portfolio; engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner.
- Maintain consistent, open communication with tenants pursuant to the Communications Policy; ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions.
- Ensure timely completion of annual recertifications
- Refer tenants for RiseBoro supportive services or benefit entitlement support upon request
- Maintains tenant files
- Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals
- Follow up with tenants on arrears 30 days past due by phone and letter; cooperates with Legal and Collections Department on other collections activities.
Building Operations
- Ensure that buildings are operating within budget
- Approving invoices of less than $1,000.00
- In older-adult buildings, collect rent payments
- Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors
- Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy
- Perform move in and move out walk-through apartment inspections with tenants
- Coordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared
- Review and submit Purchase Orders for any supplies or equipment needed in the building
- Identify tenancy issues that may require legal referral and coordinate with the Legal Department
- Maintain communication with management and compliance team during operational emergencies
- On occasion, be available to address emergencies that arise in their building outside of typical business hours
- Other duties as assigned
COMPETENCIES
- Minimum of 1 year of experience in property management
- Bilingual (Spanish / English) strongly preferred
- Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.
- Detail oriented
- Organized
- Ability to successfully manage multiple relationships
- Affordable housing management experience preferred
- LIHTC certification required within six months of hire.
- Certified Housing Assistant Manager preferred
- Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.
- Knowledge of Yardi program preferred
EDUCATION EXPERIENCE
High School Diploma
30+ days ago