Financial Aid Advisor II

Financial Aid Advisor II

Iowa State University is seeking a dedicated and student-focused Financial Aid Advisor II to join the Verifications team within the Office of Student Financial Aid. In this role, you will provide expert guidance to students and families, manage financial aid processes, and contribute to the delivery of programs that enhance the student experience. This position requires a combination of technical knowledge, strong communication skills, and a commitment to ensuring students have access to the financial resources they need to succeed.

Key Responsibilities :

• Determine student eligibility and adjust financial aid packages comprehensively.
• Apply professional judgment regarding financial aid disbursement holds and overrides.
• Administer specialized support for financial aid processes and programs.
• Update and utilize various financial aid systems effectively.
• Advise students and families on the financial aid process and assist with escalated issues.
• Support and engage with staff and student employees regarding advising and processing questions.
• Ensure customer service coverage to meet the needs of students, families, and other stakeholders.
• Read, research, and interpret regulations to determine eligibility while maintaining stewardship of financial aid programs.
• Develop and execute outreach and awareness plans, including presentations, events, and off-campus engagement.
• Assist with training new staff or Financial Aid Advisors and support team supervisor with data analysis and report compilation.

About the Office of Student Financial Aid : The Office of Student Financial Aid at Iowa State University empowers over 85% of undergraduate students through the administration of more than $400 million in financial assistance annually. As part of the Division of Academic Affairs, our team guides students and families in understanding, applying for, and managing financial aid throughout their academic journey. We are committed to student success, innovation, collaboration, and respect, offering a supportive environment that fosters personal and professional growth. Join us in making higher education accessible and affordable for Iowa State students.

Example of Duties : Assists students and families by making recommendations, interpreting regulations, and reviewing petitions. Counsels students and families regarding financial aid, including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning. Provides status updates regarding eligibility, scholarships, and applications. Provides specialized support for a financial aid area. Analyzes data, compiles reports, and applies judgment. Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgment. Prepares and gives presentations related to financial aid and related topics.

Level Guidelines : Intermediate-level position with solid professional and / or technical skills working under general supervision to achieve goals. Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues. Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems. Responds to a broad range of inquiries and requests. May provide training and / or direction to lower-level staff. May lead projects of moderate scope and complexity. Provides guidance to students.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type : Regular

Number of Months Employed Per Year : 12 Month Work Period

Time Type : Full time

Pay Grade : PS806

Application Instructions : To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following : 1) Resume / Curriculum Vitae 2) Letter of Application / Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free : 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as : Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Posting Close Date : October 13, 2025

Job Requisition Number : R17810