Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Essential Job Functions : Must be able to perform the essential functions of the job with or without reasonable accommodations.
RESPONSIBILITIES
Hospitality
Monitors incoming and outgoing traffic at gate 1 to ensure all funeral processions are enter without delays. Coordinates traffic routes with Visitor Services, Funeral Directors and Motor Escorts based on incoming and outgoing traffic at Gate 1
Professionally and with sensitivity greets visitors entering Park property. Listens to guests questions in order to provide accurate information.
References daily schedule, to provide service information and directions to buildings via brochures, QR codes, or GPS coordinates.
Reference land map to locating gravesites or mausoleums.
As reported by guests, enter gravesite repairs in database.
Restock information materials; order materials to maintain an adequate supply.
Dispatch
Monitor CCTV cameras for security or safety incidents utilizing investigation and tracking tools when criminal activity is on campus.
Instructs incoming emergency authorities to the appropriate areas where the emergency is occurring
Assess situation to dispatch the appropriate internal resources, contact 911 emergency services, or initiates emergency text to management or associates.
Log request and incidents according to procedures. Follow-up with respondent on actions taken; update log and close request.
Maintains dispatch equipment in working order requesting maintenance or repair when needed.
Expectations
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
Notifies manager when workload is light and volunteers for additional work. Adjusts quickly to work within new work structures, processes, requirements, or cultures.
Ensures compliance with local, state, and federal regulations.
Drafts SOPs and Job Aids with an appropriate level of detail for user needs.
This is not intended to be an all-inclusive list of the essential functions or duties related to this job.
MINIMUM Requirements
Education
High School Diploma or GED
Licenses
Valid state driver’s license with an acceptable driving record
Experience
At least two (2) years security administration experience monitoring CCTV, using two-way radios, and dispatching security or emergency services.
Customer service experience communicating face to face with the general public
Knowledge, Skills and Abilities
Bilingual speaking proficiency a plus
Professional verbal communication and listening skills
basic computer skills and light typing
Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations within the team
Professional written and verbal communication skills
Ability to work overtime
WORK CONDITIONS
Work Environment
Work indoors and or outdoors during all seasons and weather conditions
Comply with Field dress code policy
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond standard hours as the need arises
Compensation :
$20.00 / hr - $24.00 / hr
Exact compensation may vary based on skills, experience, and location.
Benefits (dependent upon eligibility) :
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
Postal Code : 90601
Category (Portal Searching) : Logistics
Job Location : US-CA - Whittier
Job Profile ID : R00377
Time Type : Full time
Location Name : Rose Hills Company
Visitor Services Representative and Park Dispatcher
Coordinates traffic routes with Visitor Services, Funeral Directors and Motor Escorts based on incoming and outgoing traffic at Gate 1. Professionally and with sensitivity greets visitors entering Park property. Must have a positive attitude, a drive to continually advance your understanding of the ...
Senior Client Service Representative- P&C Insurance
While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Reviewing and negotiating coverages and premiums with insurance companies. Employees are expected ...
Floater Member Services Representative II (Los Angeles and Ventura Counties)
Makes referrals for insurance services and investment services to Wescom Insurance Services and Wescom Financial Services. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger; handle or feel; reach with hands and arms, climb or balanc...
Staff Services Analyst
Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness. Employees who work to support State Vehicle Recreat...
Patient Services Representative, LA
The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the Surgery Scheduling Dept. Process and track all incoming and o...
Patient Access Services Representative Req # 5824 - Main Admitting - Per Diem (Early Morning & Days Primarily)
Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic populatio...
Customer Service Representative Oil & Gas
Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions and apply concepts of basic algebra and geometry. Merit Services is looking for a candidate who has strong persuasive skills and experience in customer service. Identify current and future customer ser...
Audience Services Representative (Local 857 Treasurers & Ticket Sellers Union)
Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice o...
Patient Access Services Representative - Req #5767 - ED - Part Time (Friday, Saturday, Sunday & Monday) - 7am- 3:30p - **Sign-On Bonus of $750*
Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic populatio...
Audience Services Representative (Local 857 Treasurers & Ticket Sellers Union)
Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice o...