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Services Support Representative 2

VirtualVocations
Chicago, Illinois, United States
Full-time

A company is looking for a Services Support Rep 2Key Responsibilities : Provide first level telephone and media contact support, aiming for high first contact resolutionRespond to and resolve customer requests related to software, hardware, and network operationsAccurately document calls, manage workload, assign incidents to correct support groups, and implement process efficiencies within the Service CentreRequired Qualifications : High School diploma (Associate's Degree preferred) and 2-4 years of related experience6 months IT Service Desk experience and previous experience providing Level 3 support for MS Office, MS Exchange, and MS Windows networksRelevant IT qualifications to a tertiary levelWorking knowledge of data and voice network conceptsProficiency in English and local languages of supported countries

9 days ago
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