Spa Front Desk Concierge

The Milagro Spa at Overland Park Genesis Health Club location is OPENING SOON and we are seeking highly professional, dependable, front desk spa customer service specialists to join our team! The front desk concierge at the Milagro Spa is responsible for providing exceptional customer service to all clients throughout their visit to the spa.

We believe in working as a team so being a team player is imperative. We are looking for someone who is consistently bright, cheery, and optimistic and somebody who will take pride in going the extra mile to exceed our guest's expectations.

Applicants must be confident, positive and make your team members and the guest your #1 priority. Several duties include multitasking : answering phones, checking clients in and out, scheduling appointments, maintaining reception area.

Flexible availability : days, nights and weekends needed. Business is open 6 days a week We strive to provide a five-star customer experience to our discerning clientele and seek like-minded individuals to advance our mission.

Requirements and Qualifications :

Responsibilities

• Knowledge of Meevo Software systems
• Answering phones, checking clients in and out, scheduling appointments,
• Maintaining reception & retail areas
• Assisting with laundry getting to and from the laundry room and changing / locker rooms
• Flexible availability : days, nights and weekends needed
• Several duties include : multi-tasking, answering multiple phone lines, checking clients in and out, scheduling appointments, maintaining reception area
• Relevant Experience Preferred
• Excellent communication and interpersonal skills to interact effectively with clients and address their concerns
• Adherence to a high standard of professionalism and ethical conduct
• Ability to work evenings, weekends and holidays as needed
• Knowledge of Spa and Genesis Health Club policies
• Maintenance of client documentation
• Attend trainings, education and meetings when requested
• Keep work space clean, organized and stocked with proper supplies
• Strive to meet service and retail goals
• Assist the client with retail selection
• Close sales with technician product recommendations
• Promote Spa Sales and Promotions
• Sell gift cards
• Recommend future appointments to all clients
• Maintain consistent professional image and appearance
• Dust retail shelves during downtime
• Restock retail shelves

The Milagro Spa operates within the Genesis Health Clubs with two locations in New Jersey and three more set to open in Kanas Fall of 2024.

Milagro provides an experience unmatched by other spas in the area. Our highly trained technicians provide soothing massage to relax muscles and relieve body tension or facial or skin treatments designed to leave the skin looking younger, fresh and glowing.

Continuing Education is a key component of working at the Milagro Spa keeps our service providers engaged and informed.

Compensation details will be disclosed during the interview process.