Table Games Supervisor - Full Time (Harrah's Joliet)

ESSENTIAL FUNCTIONS :

• Provides superior guest service and develops quality players through personal interaction and relationship marketing.
• Ensures that all table games employees are providing optimum service to all guests at all times.
• Assures the technical proficiency of all table games employees through development and effective training.
• Provides direction, guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee.
• Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same.
• Observes and analyzes the integrity of all table games activity.
• Mediates and solves problems for guests and employees.
• Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.
• Responsible for building a rapport and coordinating daily functions with support service departments.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures
• Completes all other duties as assigned.

REQUIREMENTS :

• High School Diploma or equivalent required
• Have a minimum of 3 years Supervisory experience preferred
• Must have broad knowledge of casino rules, regulations, and procedures, including good game security.
• Must be guest service oriented, with excellent employee relation skills.
• Must be able to get along with co-workers and work as a team.
• Excellent leadership, motivational, and development skills.
• Must be flexible in schedule to include nights, Holidays, and weekends.
• Must pass SuperLap.
• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

JOB DEMANDS :

• Must be able to lift up to 50lbs. and frequently lift and / or carry objects weighting up to 25lbs.
• Position requires 30% standing, 60% walking, 10% sitting.
• Requires some pushing & reaching overhead; frequent kneeling & climbing; very frequent bending, twisting and stooping.
• Must be able to maneuver around the casino and other areas.
• Position requires manual dexterity to handle and collect cards and chips.
• Must be able to work in a fast paced, stressful environment.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact.
• Must be able to walk and be on feet for long periods of time.
• Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.
25 days ago