Customer Service Attendant

Job Details :

Title : Garage Attendant

Location : Seven Points Garage

Schedule : Full TimeTues - Sat 2 pm - 10 pm

Rate : $17.00 / hour

The Spirit of the Position :

The Garage Attendant provides high customer service to all garage parkers, ensures quality control by ensuring cars are parked appropriately, and assists the garage managers with general garage operations.

RESPONSIBILITIES

• Help customers with any payment issues they may have at exit.
• Be able to answer customer's questions regarding the parking facility
• Count vehicles on location throughout the shift, as needed.
• Walk the facility to look for parking violations.
• Patrol transient and reserved parking levels on foot.
• Aid customers who have forgotten where they parked their vehicle.
• Responsible for being at work every scheduled day, on time and in proper uniform.
• Courteously assist customers by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Communicate effectively with co-workers via radio
• Control traffic at entrances and exits as needed.
• Assist in the maintenance of parking equipment and any general maintenance tasks as directed by the Facility Manager, such as informing the maintenance team of any shortcomings or changing paper in machines.
• Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills, etc... to the garage office.
• Have a thorough knowledge of all areas of the garage and a comprehensive understanding of the principal streets, landmarks, and freeways in the area of the garage.
• Assist the Facility Manager with other duties as needed.
• Be able to stand on your feet for extended periods.
• Be able to deal with seasonal elements (hot summers, cold winters).
• Other duties as assigned by manager.

MINIMUM QUALIFICATIONS

Education / Experience : High School Diploma or a combination of experience and education. Customer service experience is preferred but not required.

SKILLS

• Help customers with any payment issues they may have at exit.
• Be able to answer customer's questions regarding the parking facility
• Count vehicles on location throughout the shift, as needed.
• Walk the facility to look for parking violations.
• Patrol transient and reserved parking levels on foot.
• Aid customers who have forgotten where they parked their vehicle.
• Responsible for being at work every scheduled day, on time and in proper uniform.
• Courteously assist customers by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Communicate effectively with co-workers via radio
• Control traffic at entrances and exits as needed.
• Assist in the maintenance of parking equipment and any general maintenance tasks as directed by the Facility Manager, such as informing the maintenance team of any shortcomings or changing paper in machines.
• Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills, etc... to the garage office.
• Have a thorough knowledge of all areas of the garage and a comprehensive understanding of the major streets, landmarks, and freeways in the area of the garage.
• Assist the Facility Manager with other duties as needed.
• Be able to stand on your feet for extended periods.
• Be able to deal with seasonal elements (hot summers, cold winters).
• Other duties as assigned by manager.

Physical Demands :

• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
30+ days ago