Job Description
Job Description
Objective of the Position : This position provides IT support and customer service by assisting end users at assigned locations.
The position ensures that all IT support requests are addressed in a timely fashion
Essential Accountabilities : The position incumbent ensures, that
- Support end users with day-to-day problems at site assigned (and / or other EETAM locations), requires travel by car or plane to EETAM location based on assignment.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person (50%) or over the phone (50%). Highly Interactive role that required face-to-face interactions with end users and IT team on a daily basis.
- Provides company cell phones assistance (including blackberry and IPhone) to end users
- Issuing new user security access to certain network drives.
- Determine priority of open issues including End User requests.
- Provision of IT equipment and software to end users.
- On Call (nights & weekends) as needed.
- Create IT support documentation.
Professional Background / Basic Qualification / Work Experience :
- Associates degree or equivalent from a 2 year college or technical school.
- Prior internship experience in technical support / IT function.
- Must have strong troubleshooting, time management, and customer support skills.
- Ability to travel domestically.
- To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.
- To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to) : laptops, desktops, servers, printers, smartphones.
Technical Expertise :
- Ability to analyze data and prepare reports, statements and projections.
- Ability to apply mathematical concepts and operations, including calculations, percentages, etc.
- Ability to read and comprehend instructions, correspondence, and memos, and write correspondence.
- Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data;
Designs work flows and procedures.
- Business Acumen- Understands business implications of decisions.
- Knowledge of continuous improvement of products for manufacturability.
- Knowledge of engineering fundaments, mechanical systems, automotive systems, and exhaust systems.
- Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget;
Manages project team activities.
- Strives to continuously improve expertise, knowledge and skills.
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