Job Description
Job Description
IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)
Location : Knoxville, TN (On-site)
Work Hours : 8 : 00 AM - 5 : 00 PM, Monday to Friday
Position Type : Temporary (6 Month Contract to Hire)
Reports to : IT Director
Summary
Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems.
Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.
Qualifications
- Exceptional customer service and communication skills.
- Proficient in computer software, hardware, and IT systems.
- Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
- Ideally, experience in computer programming or repair.
- Self-directed with strong organizational and analytical skills.
- Familiarity with healthcare concepts and jargon; experience in hospice or home health preferred.
- Nursing license (RN or LPN) is a plus.
Requirements
Responsibilities
- Ticket Management : Handle IT support tickets from initiation to closure, providing Tier I support and escalating Tier II issues.
- Resource Scheduling : Manage resources and time efficiently to minimize costs and impact on the budget.
- Communication : Effectively communicate complex IT concepts and issues at all organizational levels.
- Knowledge Maintenance : Stay updated on software applications, healthcare trends, and organizational protocols.
- Training and Support : Provide training and support to medical staff on IT systems and applications.
- Quality Improvement : Develop and maintain quality improvement programs for clinical information systems.
- Project Coordination : Lead and evaluate IT projects within the clinical informatics department.
- Confidentiality : Maintain confidentiality of patient, family, physician, and employee information.
- Customer Service : Serve internal and external customers courteously and efficiently.
- Team Collaboration : Work collaboratively with clinical managers to identify and address IT needs.
Benefits
Benefits :
- Competitive hourly rate with potential for full-time hire after the contract period.
- Opportunity to work in a dynamic and supportive environment.
- Gain experience and develop skills in a growing IT department.
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