UX Designer

Job Title : UX Designer (4 days onsite with 1 day remote)

Find out more about this role by reading the information below, then apply to be considered.

Location : Jacksonville, FL

Please provide your portfolio link / examples to be considered

Job Overview

• The Web Properties team is comprised of 5 people with backgrounds in UX design, UX writing, digital strategy, and marketing technology.
• The UX Designer would meet with Product and Technology teams on a form-by-form basis to understand pain points of the current experience.
• They will resolve those pain points and translate the paper form into a digital flow using brand standards and will partner with technology to ensure technical feasibility and expected implementation of the design.
• We work with internal partners (Marketing, IT, Product, and Legal) to develop, maintain and enhance the digital landscape (website, online banking platforms, mobile apps).
• The UX Designer will support a specific Digital Transformation strategic effort to completely transform and automate our paper-based forms into streamlined, digital flows available for clients and associates to utilize.
• They will develop artifacts ranging from low to high wireframes, user flows, visual designs, specifications, annotations, and other documentation as needed throughout the design process to appropriately communicate the intended experience to business and technology teams.
• When it comes to solutioning and oversight, the Web Properties team is highly collaborative, but the UX Designer will be expected to partner with the Technology and Product / Business teams independently of our direct team.

Key Responsibilities :

• Fully understand the customer journey, potential gaps, and opportunities of each paper / digital flow.
• Create a design system of reusable components to ensure long-term efficiency gains in technology.
• Collaborate with marketing, product and technology partners to fully understand the customer journey, potential gaps, and opportunities.
• Create experiences that adapt to all supported devices and viewports.
• Explore new opportunities for the design system to ensure not only brand continuity, but its evolution to meet new user expectations.
• Continually explore the competitive landscape and trends within the financial service market.
• Maintain a working knowledge of emerging user interface, interaction design standards and best practices.
• Partner with technology to ensure technical feasibility and expected implementation of the design.

Education / Experience :

• Bachelors degree in design or marketing field of study, or equivalent career experience.
• 3+ years, preferably 5+ years.

Required Skills :

• Experience with Figma design application.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design solutions.
• Flexibility to iterate on experiences, negotiating feedback from collaborative partners in real time.

Top Nice-To-Haves :

• Experience with interaction design, information architecture, and / or product design.
• Experience within financial services or other highly regulated industry.
• Experience with web technologies (HTML / CSS).
• Experience with Miro and JIRA.

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