Customer Service Specialist – Customer Support | MD (GLOBAL)

Job Description

This is a remote position.

We are looking for energetic individuals who have an interest in providing our Client Customers with excellent customer service to work from home with the XACT@Home program.

XACT@Home is only available in AL, FL, GA, MD, MS, NC, ME, PA, VA, and TX currently. Please check back later for availability in your state.

Requirements

• Must speak English fluently.
• Be able to type 40 words per minute or greater.
• Have a high-speed DSL or cable connection, rated 5 MB down, 384k up (minimum), 10+ MB down, and 512k up (preferred)
• A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space.
• A personal Desktop Computer running Windows 10 with 4 GB of RAM and 2.0 GHZ processor (minimum), 4GB of RAM and Dual Core Processor (recommended).
• A 19 flat panel monitor (minimum), multiple displays recommended and preferred.
• A webcam, for training, compliance, and collaboration purposes.
• Wired networking connection (wireless is not permitted).
• Laptops are not eligible for the work-at-home agent program.
• You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
• An approved-brand USB headset for VOIP.
• Hired agents will be responsible for purchasing a brand-recommended USB headset (a list is available from recruitment), approximate price is $40.
• Must be able to sit for extended periods of time in a chair.

Benefits

• Everyone needs time to relax and enjoy life. At XACT, we’re firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.
• Although we’re open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life.

Set schedules, split shifts, and on-demand shift availability are some of the many scheduling options.

• Full-time team members have the option of joining a company group plan (once they meet eligibility requirements) through United Healthcare, our medical insurer.
• Smile confidently! Here at XACT, we offer complimentary dental insurance through Sun Life to eligible team members. With low and high-benefit offerings, you’ll be able to find a plan that’ll make you grin.
• We see you, too! We’re proud to offer VSP vision insurance complimentary to eligible team members. With great coverage and savings on glasses and contacts, it's plain to see why it's a good choice.
• In addition to standard insurance options, we’re proud to provide our team members with supplemental products through Allstate, such as accident, disability, and other choices.
• We’re just one big family here, so pull up a seat and join in. You’re an employed team member with us, not an independent contractor.

No need to worry. Whether you’re sitting in our contact centers or in the comfort of your home office, rest assured that we’re here to provide you with the tools, technology, and support you need to be productive and confident.

Our team member support center is available 24 7

Requirements

Must speak fluent English. Be able to type 40 words per minute or greater The ability to travel to our call center located in Unity, ME.

A computer and workstation are provided for your use in the call center. Must be able to sit for extended periods of time in a chair.