Hybrid Patient Support - Customer service
Job Description :
Answer calls, emails and / or other requests from patients and / or healthcare providers while meeting or exceeding service level goals.
Calls are auto-connected, so it is HIGH volume.
- Accurately and completely capture information and update systems appropriately.
- Provide availability, tracking, and shipping information for patient’s medication as needed.
- Schedule treatments to be sent to the patient or patient’s healthcare provider.
Requirement :
Looking for someone with call center experience / customer service experience.
Work Environment
- Two shifts available : 9 : 00am to 5pm and 11 : 00am to 8pm.
- Desk job in a closed-door pharmacy talking to patients and providers on the phone.
- Three-week training in person (8 : 00 to 5pm), then move to hybrid
APPLY SOON !!
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