Front Desk Receptionist

HerMDis seeking a Front Desk Receptionist to join our team in MillburnNJ!

Ourfront office HerMD Team members are the first faces our patientssee when they enter our building! Therefore the successfulcandidate will possess a positive attitude a smiling face andexceptional organizational and customer service skill set.

Thisposition is a full time position (5 days per week). M W Th F 8 : 00AM4 : 30PM T 11 : 00AM 7 : 00PM (latenight).

Otherresponsibilities will include but are not limited to thefollowing :

Openingand closingoffice

Greetingand assisting patients andvisitors

Answeringphones and returningmessages

Routingmessages to appropriatechannel

Fieldingsales reps / vendor calls and visits to theoffice

NavigatingEMR / PMsystem

Checkingin GYN and Spa patients and providing them with appropriatepaperwork

Ensuringpatient paperwork is completed thoroughly and input into EMR / PMsystemaccurately

Familiaritywith scanning printing faxing and other traditional officetasks

Collectingcopays / patient balances

Checkingpatients out and collecting payments for cashbasedservices

Allocatingpatient payments in EMR / PMsystem

Scheduleauditing andmanagement

Providingpatients with samples / brochures requested byprovider

Schedulingand reschedulingpatients

Fieldingpatient Billing questions and referring them to the properchannels

Maintainingknowledge of Spa services and Retail products

Helpingpatients redeem ecommerce giftcards

Log / redeempatient reward points through 3rd partywebsites

Acceptingmail / packages foroffice

Maintaining / tidyingoffice supplies

Cleaning / sanitizingreception and patient lounge area

Assistin suppliesordering / inventory

Assistteam with shared officetasks (i.e. breakroom maintenance bathroomsupplies / stocking garbage collectionetc)

Notifyingproviders / MA staff with schedulechanges

Monitoringand updating multiple software program / apps used at the frontdesk

AboutHerMD

Thecare that patients deserve is here. At HerMD we are revolutionizing women s healthcare.

Fromgynecology and menopause to sexual health and medical aestheticsour centers provide a safe trusted space for our patients toaddress all their health concerns shame and stigmafree.

Weoffer inperson and virtual care with an expert team ofboardcertified OBGYNs healthcare providers aestheticians and a vastnetwork of referralpartners.

Byjoining HerMD you are joining a passionate team on a mission toeducate advocate for and empower our patients. We hope you joinus on our mission!

Requirements

Requirements

1year of medical office front desk experiencerequired

ObGYNor UroGYN experience ispreferred

1year of office experiencerequired

Dataentry experience ispreferred

1year of customer service experience ispreferred

Strongorganizational skills arerequired

Willingnessto participate in Marketingrelated events for officelocation

WorkLocation : Millburn NJ07041

Benefits

Benefits

401(k)

Dentalinsurance

Healthinsurance

Paidtimeoff

Visioninsurance

• Opening and closing office
• Greeting and assisting patients andvisitors
• Answering phones and returning messages
• Routingmessages to appropriate channel
• Entering Sevocity tasks *Checking in lab patients, alerting Clinical care team for orders *Checking in GYN patients and providing them with appropriatepaperwork
• Ensuring patient paperwork is completed thoroughly *Scanning and uploading patient insurance / license and confirmingeligibility
• Collecting copays and reminding patients of balancesand collecting payments
• Checking patients out and collecting anyprocedure payments
• Scheduling patients for follow up appts *Providing patients with samples / brochures requested by provider *Rescheduling patients when provider schedule changes
• Handlingpatient billing questions and refer them to the proper channel *Checking in spa patients
• Ensuring that spa patient forms havebeen completed or assisting patients with filling out forms on anIPad
• Assisting spa patients with product or service questions *Checking out spa patients and collecting payment for servicesand / or products
• Helping patients redeem their gift cards *Logging / redeeming patient rewards points
• Assisting patients withVenmo tip payments to spa providers
• Creating daily checkouts forgyn and / or spa and attaching all necessary forms
• Acceptingmail / packages for the office
• Fielding sales reps / vendor calls andvisits to the office
• Keeping reception area clean and sanitizingfront desk area and office supplies
• Monitoring bathroom supplies* Notifying providers / MA staff with schedule changes
• Selection ofmusic and monitoring of office sound system
• Monitoring andupdating of multiple software program / apps used at the frontdesk
19 days ago