Content Development Director

Job Description

The Content Development Director role at MOTOR delivers products on-time to quality standards leveraging resources under their supervision within multiple teams.

The products delivered are comprised of parts, labor and service information for the automotive industry.

The Content Development Director through effective leadership, will oversee one or more teams who are responsible for the day-to-day team activities This is a leadership position in which the incumbent manages projects, organizes and coordinates daily workflow of team members, is responsible for team performance and human resource concerns.

Duties include project management, coaching, training, and customer support.

Objectives of this Role

• Align Content Development objectives with strategic goals of the organization
• Develop and deliver automotive content according to requirements provided by Content Development leadership
• Develop performance goals and operational plans to drive improvements in production efficiency and quality outputs
• Manage team members to achieve goals and objectives
• Maintain organizational awareness of Content Development activity and performance towards strategic goals
• Ensure cross-functional communication and support with all functions, Product, Application Development, Sales & Finance

Daily and Monthly Responsibilities

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Directly manage staff of managers / supervisors & content analysts
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Provide regular reporting of team performance related to deliverables, productivity and quality
• Met or exceed Customer performance SLA's
• Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
• Resolve problems and disseminates advisories and warnings
• Maintain customer satisfaction by providing problem-solving resources
• Achieve content development objectives by contributing information and recommendations to strategic plans and reviews.
• Accomplish content development human resource objectives by recruiting, selecting, training, and coaching employees.
• Build and maintain relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Ability to travel as needed for conferences, events or customer visits (Up to 10%)

Required Skills and Qualifications

• Bachelor's degree or equivalent work experience
• Minimum 10 years' experience in a similar leadership role
• Strong organizational, communication, and leadership skills, demonstrated by previous professional success
• Automotive industry experience, including an understanding of vehicle components as it applies to parts and servicing at repair facilities
• Excellent verbal and written communication skills
• Demonstrates strategic thinking skills
• Creates an environment of strong collaboration
• Delegates and empowers effectively
• Demonstrates experience in large scale change management initiatives
• Drives Talent Development as a priority
• Excellent presentation skills
• High competency in project planning and execution
• Effective negotiation skills in both internal and external settings
• Effectively manages development workflow
• Strong literacy in the use of Microsoft office applications interaction
• Maintain calm under pressure
• Strong decision-making skills
• Influence without authority
• Understanding of system design and data relationships

Preferred Qualifications

• Experience in the automotive eco-system either in the Aftermarket, OEM or component supplier
• Understanding of AutoCare standards used in the Aftermarket
• Proven ability to develop innovative solutions for increased productivity
• Data services delivery experience
• Experience using Salesforce (or equivalent CRM) for delivery & customer support
• Strong working knowledge of data analysis and performance metrics using business management software
2 hours ago