Beverage Server (Harrah's Philadelphia)

Essential Duties and Responsibilities :

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors.

Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.

Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins.

Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information;

builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.

Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.

Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.

Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made.

Presents the drinks to the guest. Presents checks to the guest, accepts payment and gives change when necessary. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification.

Maintains clean station at all times. Position is located in a cigarette smoke environment.

Requirements :

Ability to present change correctly and has a knowledge of guest charge procedures. Must be familiar with tray service and knowledge of cocktail ingredients.

Ability to carry tray and stand for long periods.

Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (.

emergencies, changes in personnel, workload, rush jobs or technical developments).