Front Desk Supervisor

MIMI JIMENEZ
Rockville, MD, US
Full-time

Job Description

Job Description

Benefits :
  • 401(k)
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Benefits / Perks

    • Flexible Schedule
    • Great Work Environment
    • Competitive Compensation
    • Career Advancement Opportunities

    Job Summary

    We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service.

    As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions.

    The ideal candidate has a strong background in customer service and leadership and a positive attitude.

    Responsibilities

    • Create and implement both short and long-term goals for the company and the front desk staff
    • Handle scheduling and time off requests for staff working the front desk
    • Set a service standard and lead by example, providing exceptional customer service to all guests
    • Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
    • Work closely with the rest of the team to provide the highest level of customer service
    • Coordinate with staff and the community to create partnerships and host events

    Qualifications

    • Previous experience managing a team desired
    • Previous customer service experience
    • Strong communication and interpersonal skills
    • Excellent customer service skills
    • Attention to detail
    • 16 days ago
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