IT Analyst, NA

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.

Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems department drives technological innovation for the company and advances the technology strategy to support global growth.

This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on.

In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions.

The Technology & Systems department participates in designing each of our new data center building's networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels.

wireless AP coverage, etc.

We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value.

We are working to build a reliable, scalable, sustainable, and secure technology roadmap / landscape that enables us to better serve our customers and employees and be the partner of choice.

Our focus is on speed to value with financial and execution discipline. We strive to double the good, halve the bad, in half the time.

Position Overview

This role can be based in our US location : Denver, CO. in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Vantage is seeking an analytical and solution-driven IT Analyst to act as a key liaison between the Infrastructure & Service Desk teams and various internal stakeholders.

The IT Analyst will capture, analyze, and document requests for new IT services, identify opportunities to leverage technology for business improvements, and facilitate the implementation of solutions.

The ideal candidate is proactive in conducting research, developing roadmaps, and offering insights to enhance business operations through technology.

Essential Job Functions

Requirements Gathering :

Capture, analyze, and document requests for new IT services from stakeholders.

Collect and refine requirements from stakeholders, translating them into actionable tasks for the Infrastructure & Service Desk teams.

Stakeholder Engagement :

Act as a liaison between Infrastructure & Service Desk departments and various internal stakeholders.

Establish strong relationships with stakeholders by building trust and rapport.

Service Request Analysis :

Receive and evaluate service or infrastructure requests, ensuring all requirements and justifications are clearly documented.

Research & Technology Analysis :

Conduct research and analysis to identify areas where technology can improve business operations and processes.

Gap Analysis & Roadmaps :

Perform gap analysis to determine where existing systems fall short and provide recommendations for improvements.

Develop roadmaps and proof-of-concepts to demonstrate potential technology solutions.

Process Improvement :

Continuously evaluate and improve business processes to optimize technology integration and service delivery.

Additional Duties :

Handle additional duties as assigned by Management.

Job Requirements

Education :

Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience :

2 years of experience in systems administration, application management, or a role with similar responsibilities.

Demonstrable expertise in various technical areas, including systems and network administration, software installation and configuration.

Data Center experience is preferred, but not required

Skills :

Strong organizational and project management skills.

Knowledge of Office365, monitoring systems, SQL databases

Excellent communication and interpersonal abilities.

Strong attention to detail and accuracy.

Ability to multitask and prioritize effectively in a fast-paced environment.

Problem-solving mindset with a focus on continuous improvement.

Customer-focused with a passion for enhancing employee experience.

Ability to work both independently and as part of a team.

Travel required is expected to be up to 5% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects;

reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.

Additional Details

Salary Range : $95,000-$100,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

LI-Hybrid #LI-CM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses.

We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package.

We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired;

such resumes will be deemed the sole property of Vantage Data Centers.