Customer Service Representative
Travel Requirements None Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Whether your needs are a in home or business setting, Custom Door & Gate is prepared to provide you with quality brand name products for your specific application.
In addition to A Garage Door Youll Adore we promise a buying experience, installation, and service after the sale will remind you how businesses should operate.
Find your next career opportunity and join our team, with Custom Door & Gate ! Why we love it here : benefits that include medical, dental, vision, retirement plans, vacation, paid holidays, and plenty of opportunities for growth and advancement! As a customer service representative , you are responsible for generating commercial business accounts and maintaining current accounts by working with national builders and customers in the local market.
- Answer incoming phone calls and emails for new work requests, scheduling questions / issues, and general customer service.
- Enter service orders into PSM.
- Service order completion calls / emails to notify builders, contractors, and homeowners.
- Match, mark done in PSM, and sort returned service paperwork daily.
- Check builder websites (ITK, Punchlist Manager, Heartbeat, & Supply Pro) for new services and POs daily.
- Follow up on purchase orders for completed paperwork waiting for payment.
- Completes / closes warranty service orders in PSM. Scans and attaches paperwork to each closed order
- Send out paperwork that is ready to be scheduled to the appropriate subcontractors or scheduling department.
- 1-2 years of customer service experience
- Experience with Microsoft Office
- Valid drivers license
- Bilingual in Spanish a plus, not required
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