As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs / maintenance.
From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Employees in this position will be paid a base hourly wage at the applicable minimum wage rate - $17.00 per hour, plus commissions.
Commission amounts vary based on performance, but the expected average annual earnings are approx. $70,000 to $123,000.
At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation.
Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family.
We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Advise customers of estimated service and repair costs and review details of service / repair invoice to gain their understand of all services provided.
Distribute work between technicians efficiently
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service / repair have been carried out appropriately and on schedule.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & CA Driver’s License
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills
Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl.
criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.
Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided. From greeting vehicle owners on the drive line to explaining the re...
Service Advisor
North County Ford is seeking an experienced professional and outgoing Service Advisor to join us in supporting our dealership staff and customers while assisting building and representing the Ford brand! In this role, the Service Advisor will work directly with our customers on the...
Financial Comprehensive Advisor
As a Financial Advisor at Capstone Partners Financial, you will be responsible for providing comprehensive financial planning and guidance to clients with the support, training and mentorship from Senior Financial Professionals and our internal staff and resources here at Capstone Partners. ...
Parts & Service Advisor
We're searching for an experienced Parts and Service Advisor to represent the company in their San Marcos, CA facility in taking calls from customers on parts and service matters, assisting walk-in parts, service, and sales customers, writing estimates, and scheduling service repair orders and custo...
Financial Advisor
In the recruiting of Financial Advisors, First Command is committed to a policy of non-discrimination pursuant to the high standards of our company values and in compliance with federal, state and local laws and will not discriminate in hiring or employment on the basis of race, color, religion, nat...
Service Advisor
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. AutoNation is one of the ...
Service Advisor
As a service advisor at Oceanside Motorsports I'm responsible for 10-15 cars a week. Service advising is so much more enjoyable when you're working with happy customers who choose to be here. Promote value in the services needed on customers vehicles. ...
Customer Service Advisor
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. Reliable internet service with 10MB upload/download ability in your home. ...
Merchant Services Payment Advisor - Small Business Banking
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid ho...
Merchant Services Advisor Small Business Banking
Markets credit card systems and support services for business customers. Identifies client requirements and recommends appropriate services. Responds to customer inquiries on internal products, services and credit card processing activities for the industry. Client Relations, Competitive Strategies,...