Regional Service Manager

Job Description

Job Description

About the Position

As a Regional Service Manager, you will oversee and support Service Managers and technician’s day to day activities within an assigned region to meet Kenco Material Handling Solutions goals and expectations.

Functions

• Develops and implements operations procedures and guidelines to ensure that customer repair orders, installation or PM visits are done in a professional and timely manner to ensure solid profit margins.
• Provides direction and guidance to Service Managers and technicians for operational excellence, monitors training processes to ensure quality training of employees and enforces company policies and procedures in an appropriate fashion.
• Provides goals and objectives to Service Managers and technicians to meet current and future service needs.
• Ensure Service Managers and technicians service billing efficiency ratio is at or above 75%.
• Measure and Increase utilization of technician at or above 85%.
• Address all service and warranty issues in a timely manner.
• Analyze and insure the profitability of planned maintenance programs.
• Insure the training targets are achieved and maintained in all areas where training expectations are established.
• Interact with key customers if issues arise that need escalation and work with customer groups to ensure all service needs are met.

Qualifications

Bachelor’s degree in Logistics, Business Administration, or related required or equivalent years of experience required.

Equivalent years of experience is defined as one year of professional experience for each year of college requested.

• 4+ years of progressive experience in field service or operations. preferably prior experience with material handling or similar equipment.
• Must possess excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills.
• Experience leading and managing teams while demonstrating a flexible and adaptable work style.
• Sophisticated interpersonal and people management skills, including strong written and verbal communication skills.
• Analytically-minded, with an ability to solve problems independently and in teams.
• Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his / her business and organization
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy
• Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization

Travel Requirements

This position is expected to travel approximately 50% - 75%.

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