Position : Credit Specialist
Location : Rochester NY Hybrid
Shift : 40 hrs; M-Th 12-9 pm, (Friday 9-6 pm; Monday-Wed are office days, Thursday and Friday are remote)
Job Description
- Mitigates credit risk exposure by completing reviews of incoming clients utilizing the company's payroll services.
- Provides advanced client service and technical product support to our internal and external partners.
- Ensures timely and accurate problem resolution while mitigating risks.
- Reviews and approves or denies credit authorizations payments or termination decisions up to
- $100,000 in order to mitigate potential risk and ensure the best financial decision is implemented for the client as well as the company.
- Prepares recommendations to management on items exceeding $100,000.
- Conducts credit reviews on new Payroll clients.
- Reviews and interprets credit reports (Equifax, Experian) and financial trade and public record data as necessary to assist in the credit decision-making process.
- Identify and research potentially fraudulent clients and escalate all positive matches to a supervisor and the fraud investigations group.
- Conducts daily reviews of incoming clients to determine potential matches to previous clients who have been terminated for non-payment of payroll or invoice amounts.
- Removes clients from the company's services when required.
- Diffuses difficult client concerns and notifies management of critical situations to ensure the best solution is implemented for the client as well as the company.
- Researches and resolves product and service issues from the field and our clients and ensures the accuracy and integrity of financial transactions input into the product systems.
- Participates in product-related projects or training sessions to ensure the area of responsibility is represented.
Develops and maintains knowledge of all product offerings, regulatory changes policy changes, and industry developments.
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