Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place.
We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events.
We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store.
Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.
If this sounds exciting to you, please read on!
The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves.
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the Prime Video experience and protecting customer experience in our ever-evolving digital world.
As a Risk Manager, Policy Operations, you are responsible for leading a team of Policy Operations Specialists, while collaborating with policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform.
Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines.
Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
This role will require on-call work on weekends on a rotational basis.
Key job responsibilities
As a Risk Manager, Policy Operations, you are responsible for leading a team of Policy Operations Specialists along with working with Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video.
Your teams will define new operational processes that require high judgement and build mechanisms to scale those processes across the global operations team.
To be successful in this role you’ll need to be well organized, assisting multiple Trust and Safety teams with different issues at any one time.
Technically savvy with an interest in compliance quality content moderation, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates.
Your commitment to the success of our Trust & Safety org should be strong and you should have a proven record of exceeding on input / output goals.
We are open to hiring candidates to work out of one of the following locations :
Austin, TX, USA
BASIC QUALIFICATIONS
- Prior management / supervisory experience (5+ direct reports)
- Professional experience working in Trust & Safety, Risk, or Compliance
- Proficient use of Microsoft Office products & applications
- Proficient writing and speaking skills in English
- Clear and effective communication and negotiation skills
- Navigate objections and manage external and internal partners in a professional manner
- Able to work flexible hours / rotational shifts
- Bachelor's degree or 2+ years of related professional experience
PREFERRED QUALIFICATIONS
- Experience in organization-wide initiatives that deliver direct business impact globally
- Experience managing large teams (50+)
- Experience in Trust & Safety, content moderation / rating, data labeling, or other compliance functions
- Experience managing content policy operations teams
- Experience partnering with global teams
- Business-level writing and speaking skills in French, German, Italian, or Dutch
- Extensive data analysis skills
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
- Strategic thinker with strong analytical and creative problem-solving skills
- Self-starter, intellectually curious and creative individual comfortable operating in ambiguity
Program Manager, Prime Video Trust & Safety
Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Program Manager to support the Prime Video Ads program in the Trust and Safety team. The core mission of the Trust and Safety team is to enable a g...
Search Operations Team Leader (Spanish) - Trust & Safety - Austin
Our Trust & Safety team's commitment is to keep our online community safe. Led the team to perform policy, process & strategy localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's...
Operations & Technology Transformation Manager, Guidewire/Origami Policy Administration System Functional Lead
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. It's the inv...
Search and Account Safety Operations Specialist - Trust and Safety
The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. Deve...
Wellbeing Operations Manager Americas- Trust and Safety
Solid working knowledge of trust and safety operations workflows and experience developing, evaluating and reporting behaviour change interventions in applied settings. As a Wellbeing Operations Manager, your role is critical in bridging communication between the T&S Operation and the Global Wellbei...
Search Operation Regional Manager-AMS, Trust and Safety
Lead AMS Search Operations Data Service Teams of People Managers, Quality Assurance Specialists, and Evaluators to perform policy localization, BPO quality management, Quality assurance, RCA(Root Cause Analysis), data analysis & deep dives, make reports & policy recommendations, and triage e...
Senior Manager, Trust and Safety Operations
As the Senior Manager, Trust & Safety Operations, you will be reporting to the Director of Trust & Safety Operations and play an essential role in keeping our community and our platform safe. Senior Manager, Trust & Safety Operations. Partner with EMEA and APAC Trust & Safety Operati...
Quality Analyst, Prime Video Trust & Safety
Prime Video is looking for a Machine Learning Quality Analyst who will have responsibility to assess the output produced by content moderators and machine learning models, assessing the quality and providing vital insights to program, operations, and science teams to improve moderator and machine le...
Search Operations Quality Assurance - Trust and Safety - Austin
Localize the policies, be responsible for policy training, and align the policy updates - Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team imp...
Policy Training Development Specialist - Trust and Safety - Austin
You will work very closely with Trust & Safety's Policy subject matter experts, regional policy teams, and additional stakeholders in Ops, to identify policy training needs and address them through the creation of effective training solutions. Responsibilities:- You will partner with internal stakeh...