Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team
Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.
As TT Live QA you will conduct quality auditing and data analysis to provide accurate and continuous quality feedback to all relevant stakeholders.
You will be closely monitoring our platform content. By auditing and monitoring content, you'll join our collective efforts to optimize the implementation of our Policy guidelines with Product Team and Product Business Partners teams with whom you'll have regular communications to accomplish our company's goal.
Responsibilities
- Develop and oversee the end-to-end processes and operations for Search and Account Safety projects, ensuring efficiency and quality standards are met through meticulous preparation and ongoing monitoring of key project metrics.
- Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement.
- Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement.
- Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain.
- Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress.
- Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals.
- Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements.
- Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field; advanced degree preferred.
- 2+ years of experience in Search or Account content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives.
- Experience in process redesign, technology implementation, and automation strategies is highly desirable.
Preferred Qualifications
- Excellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution.
- Strong understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and requirements.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2
Search Global E-Commerce Product Operation - Trust and Safety - Austin
What will I be doing?- Responsible for the optimization of e-commerce project search recommendation/evaluation/labeling projects, able to deeply understand users' search intentions, and combine output strategies such as regional culture and user usage habits to ensure online user search experience;-...
Desktop Support Specialist, Office of the Vice President for Research, Scholarship and Creative Endeavors
Responsible for assisting university employees with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the Office of the Vice President for Research, Scholarship and Creative Endeavors (OVPR). Install, configure, test, maintain, monitor, and...
Search & Rescue Swimmer
Water and land survival and flight safety (4 weeks at Aircrew Candidate School in Pensacola, Fla. Throughout training, candidates will be continually tested, mentally and physically, as they advance to more rigorous and challenging scenarios. Navy training provides skills and knowledge in everything...
Operations Manager
Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered. Provides input to the development of product strategy and research and development of new and emerging produc...
Functional Safety and Cybersecurity Engineer
As our Functional Safety & Cyber Security Engineer, you will be responsible for coordinating and executing functional safety & cyber security activities for products being developed by the global engineering team. Develop and negotiate the Cybersecurity Interface Agreements and Development Interface...
US Account Coordination Leader, Placement & Policy Operations
Manage operations within the Operations team, periodically evaluating the team's performance and developing and implementing processes and policies to ensure that colleagues achieve optimal performance. We provide administrative and technical support to client-facing brokers, carriers, and clients b...
FT Safety and Security Officer
Greet residents and guests, assist with luggage, and packages and parks and retrieves resident vehicles. Schedule and ensure that all fire and disaster drills are conducted for each shift and accurate detailed logs are kept. Maintain security records, including and not limited to safety inspections,...
Asset and Inventory Specialist (Inventory and Store Specialist V)
The work involves conducting and coordinating agency support functions, which include property and asset management, inventory and receiving, loss prevention measures and controls, security, and building infrastructure. Asset and Inventory Specialist (Inventory and Store Specialist V)(00042954). Kno...
Audit Associate, Finance and Operations
Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. Actual Compensation is based on various factors including but not limited to...
Key Account Manager, Military and Government
Identify and attract prospective strategic customers and ensure brand consistency as well as negotiate contracts based on collection and analyzation of sales data and trends. Perform additional tasks and functions as determined by the Director of Sales Military and Government; examples include, but ...