Customer Process Optimization Specialist

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.

Customers and their patients are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Focuses on driving efficiencies and savings for assigned customer and Owens & Minor through more effective interactions throughout the supply chain.

Utilizes this expertise to support the O&M and Customer aligned strategic vision and to create an efficient and mutually beneficial interaction model and supply chain integration.

• Conduct process audits / assessments and data analysis to identify inefficiencies and recommend corrective actions / improvements / next steps.
• Work with cross functional teams and leaders both within O&M and within the customer to streamline processes to improve business objectives, specifically focusing on customer and O&M integrated processes.
• Identify, prioritize, and coordinate projects and programs for all customer improvement initiatives.
• Develop and implement process improvement plans, including process mapping, process redesign, and process optimization.
• Facilitate process improvement workshops and Kaizen events
• Manage process improvement projects from start to finish
• Communicate process changes to stakeholders and ensure buy-in
• Ability to lead and influence SMEs and stakeholders but also have the ability to support another SME taking the lead
• Lead communication, create project plans, develop savings trackers, and obtain customer savings sign off (where applicable).
• Present progress updates internally and externally to key stakeholders.
• Ensure there is an agreed upon approach and frequency for communicating, tracking and monitoring, performance to goals related to improvements.
• Identify issues and resolve obstacles to ensure success.
• Meet with customer stakeholders to develop implementation plans. Lead, plan, direct and coordinate the implementation efforts for the improvements.
• Interface heavily with key stakeholders within the customer, including front line supply chain resources, clinical resources, and hospital executives.
• Maintain up-to-date knowledge of process improvement methodologies and best practices

Education and Experience :

• Bachelor’s Degree, preferably in related field (Engineering, Sciences, Continuous Improvement, Process Improvement, Project Management, Business, etc.)
• 2 or more years of process improvement, continuous improvement, and / or project management experience
• Experience in continuous improvement and / or Lean tools and methodologies
• Healthcare, customer relationship, and distribution experience preferred

Knowledge, Skills and Abilities :

• Change Management, and ability to act as an influential change agent
• Microsoft Office expertise
• Great communicator, demonstrated ability in solid written, oral, presentation-giving, and facilitation skills
• High ethical standards to support a professional business code of conduct
• Able to drive continuous improvement in both operational and non-operational areas, including connecting cross-functional resources to remove waste along the extended value streams
• Strong interpersonal skills and the ability to connect with and positively influence leadership and all levels of the organization, both internally and with customers
• Manages time and resources effectively through strong organization, multi-tasking, and time management skills
• Strong analytical skills
• Ability to work independently and as a part of a team to seek resolution to problems
• Ability to travel across customer facilities and to associated distribution center(s)

This position is on-site at Thomas Jefferson University Hospital in Philadelphia, Pennsylvania.