Customer Service Representative - Train Onsite Work from Home. Salary up to $20 / hourly

Attached resume is required in order to be considered for this position.

This position requires you to complete training on site at 2150 S. Bonito Way

Meridian, Idaho. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

We Offer :

Competitive rates up to $20 per hour

Day 1 Health Benefits

Flexible Work Strategies

Collaborative team environment

401(k) match

Tuition Reimbursement

Dental insurance

Vison insurance

Paid parental leave

Paid time off

Full time only - 40 hours per week

The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities :

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications :

Education :

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#CustomerSupport

Attached resume is required in order to be considered for this position.

This position requires you to complete training on site at 2150 S. Bonito Way

Meridian, Idaho. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

#CustomerSupport

https : / / www.youtube.com / watch?v=nSSr1qm_f6s

Job Family Group : Customer Service

Job Family : Service

Time Type : Full time

Primary Location :

Meridian Idaho United States

Primary Location Full Time Salary Range :

$39,520.00 - $50,770.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Anticipated Posting Close Date :

Oct 08, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.