Lead User Researcher

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Description

Position at WebMD

WebMD / Medscape is looking for a LeadUser Researcher to join the Design / UX team. This role will report to the Senior Director of Design / UX and will work closely with designers and product managers to support product strategy and research needs across a wide range of business units.

This is an exciting opportunity to join a collaborative team that is dedicated to advocating for user needs. You will help lead discovery across products, identifying when and what type of user feedback is needed.

You will also help implement findings, partnering with designers on the team to bring new features and updates to products in the network.

WebMD / Medscape holds user feedback in high regard and is constantly looking to optimize products so they better meet user needs.

Join the team and help effect positive change for both doctors and patients seeking medical information and tools!In this role, you will work closely with colleagues across the organization to research and provide analysis of user experiences across multiple channels and platforms, including responsive web and mobile apps.

The ideal candidate will have experience planning and conducting user research across omni-channel experiences, analyzing results, and translating the findings into design decisions.

Candidates should also have some experience doing research ops activities (research repository and participant panel maintenance, tool management, etc).

Candidates must be able to align initiatives to core business objectives and have exceptional organizational, communication, and interpersonal skills.

Our design team embraces curiosity, fresh ideas, and a love for problem-solving, and the User Research Manager will be an integral contributor to this culture as we inspire one another to do our best work.

• Provide user research expertise in the product strategy and design process across the Medscape / WebMD network - from identifying opportunities and problems to solve, to defining the design target and user experience, and validating concepts and assumptionsLead research activities across the WebMD and Medscape network product, marketing, and other teams
• Work with WebMD product teams and commercial design team for research needs and to provide best practice guidance on design solutions across WebMD products (core and commercial)Work with Medscape product teams, business stakeholders and leadership to lead user research activities and to train / support team members doing discovery workAdvise and assist other UX / UI designers with research activitiesLead efforts to assess accessibility initiatives across WebMD and Medscape network

Manage all user research tools and platforms to increase efficiencies across recruitment, reporting, and sharing findingsOrganize internal training to share best practices for PMs and UI designersPartner with Sr Director of Design / UX to align on strategic initiatives based on research and ensure that design deliverables are fulfilling that visionPartner with Sr Design Manager to ensure there is continuity between UX and visual design phaseSupport efforts to broaden and mature the research practice at the organizationCoordinate with other research teams in the organization (Data scientists, PMR, Market Research)

Consolidate findings so everything is easily shared across divisions and teams

Qualifications :

5+ years working in UX / user research positionsA portfolio showcasing strong understanding of foundational UX / IA principles and research case studiesExperience leading user research across a variety of methodologies (continuous discovery, unmoderated and moderated usability testing, surveys, card sorting, etc)Knowledge of UI patterns and trendsBFA or BA degree in UX or design-related studies, or equivalent work experienceProficient in Figma or other design / prototyping toolsProficient in user testing platform tools and research repository toolsStrong communication and presentation skillsMeticulous, organized, and dedicated to the highest quality standardsExperience working in Agile development environmentsPrior experience with editorial content or health-related sites a plus

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