Executive Director for Migration Execution

Description

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

J.P. Morgan Payments provides cash management, liquidity, commercial card, FX, and escrow solutions to clients across the world.

Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses.

The team is motivated and forward-thinking with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow.

Payments Operations supports the J.P. Morgan Payments global franchise acting as the payments hub for the firm. Our guiding principles ensure that our execution is infinitely scalable, product and client agnostic, globally consistent and durable, with laser-focus on helping our employees put themselves first, every day.

As the Executive Director for Migration Execution, you will report into the the Head of the Integration and Migrations Office.

You will partner with the various Product leads across the Payments business to identify and execute on the migration needs of their clients from one platform to the next in support of the overall modernization agenda.

Your teams will be responsible for running client migrations. These will span from minor migrations involving small handfuls of clients, to leading massive migrations of thousands of clients from old technology to new.

In this role, you’ll co-lead a growing team of 30+ employees spread across multiple existing migrations initiatives.

All of these tasks will have to be well coordinated with business partners and have to be carefully executed to minimize client disruption wherever possible.

Job responsibilities

• Building a high performing migration team to support migrations across the Payments business, scaling horizontally across multiple products and multiple migrations to ensure enterprise efficiency
• Strengthening and expanding the current intake mechanism to ensure both client facing and internal migration needs are identified and assessed for size and scope
• Monitoring the payment ecosystem to identify potential migration needs and recommending timely intake
• Creating a standardized migration playbook that provides a roadmap for each migration initiative
• Managing each initiative by coordinating with Technology, Product, Relationship Management, Sales and the Client’s equivalent teams to ensure a smooth transition, including providing accurate progress reporting, awareness of risks and concerns with escalation as appropriate
• Understanding potential commercial implications of any migrations to minimize any revenue or negative client impact; ensuring operations, service, technology, sales and bankers are properly prepared for all change events which could impact clients, employees, or payment processing
• Developing metrics to measure migration intake and execution, as well as capacity planning and productivity for the team.

Implement metric tracking and reporting to stakeholders.

Required qualifications, capabilities, and skills

• 10 years of experience in payments, technology, e-commerce or financial services
• 5 years of experience leading teams or initiatives through readiness, new product development or commercialization in the payments space, either as a product, training lead or operations lead
• Track record of successfully reshaping large, complex organizations, including role redefinition, realigning work, assessing financial impacts, setting up new processes, building readiness plans and training, preparing them for the transition and evaluating success.
• Knowledge of project management processes and understanding of payment processing systems
• Strong client management and executive-level communications skills
• Experience working in a fast-paced and highly cross-functional organization.
• Must be willing to work in office three days per week (hybrid work environment)

Preferred qualifications, capabilities, and skills

• Merchant Service and Treasury Services / Payments experience
• Prior experience with a premier strategy consulting firm or an internal consulting / corporate strategy team, including managerial experience motivating and leading high-performing teams is advantageous.
• MBA or an advanced business degree from a top-tier program

Work Schedule

This hybrid role requires going into the office three days a week with two days' flexibility to work from home, subject to change

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