Marketing QA Engineer

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About This Role

Our client, an undisputed leader in the streaming technology and publishing industry, is seeking a Manual QA Engineer (Hybrid in Newark, NJ) to assist with the coordination and quality assurance of A / B tests in our global customer acquisition program on the client's web and app.

This person will join the Global Marketing QA Teams efforts across the experimentation program and have the opportunity to work with marketers to provide best in class experiences for our customers and to enhance our acquisition efforts.

The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer.

The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks.

Your mission (and ours) is unique and powerful : fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.

Responsibilities

• Coordinate with marketing stakeholder teams and manage A / B testing workflows in Jira to ensure launch-readiness of A / B tests, QA, and post-launch support.
• Perform end-to-end testing of A / B experiments globally to validate proper audience targeting and confirm intended user experience.
• Design, prioritize, and execute detailed test plans to ensure the quality of client's Web and client on Amazon.
• Partner with QA teams and Products to ensure that new features are properly configured and that the supporting customer experiences function as intended.
• Ability to quickly learn and suggest ways to improve the QA Process.
• Help maintain accurate and up-to-date documentation for marketers on test plans, guardrails, and best practices for implementation (wikis, process docs, playbooks).
• Work with Customer Care, Marketing, and Technology to help address promotions-related escalations and ensure support requests and customer mitigation are addressed promptly.
• Highlight potential issues and risks to marketing stakeholders and leadership to ensure A / B tests are built by best practices.
• Track & submit defects for resolution; work with customer service and IT to address escalations, bugs, and support requests.
• Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution).

Basic Qualifications

• 3+ years of hands-on experience in quality assurance, UX testing, and execution of multichannel campaigns.
• Minimum of 3 years experience in marketing or related technical roles supporting customer acquisition programs preferably in e-commerce roles with multichannel responsibilities (web, mobile app).
• Experience in a dynamic and collaborative work environment with teams across different time zones.
• Experience working directly with business stakeholders and technology teams on requirements gathering.
• Technically capable with excellent verbal and written communication skills.
• Experience working in Jira or similar project / workflow management software.
• Bachelor's degree in Computer Science, Business, Marketing or a related field of study.

Preferred Qualifications

• Experience with A / B testing methodologies and tools.
• Experience with Accessibility Testing.
• Adobe Certified Expert - Adobe Target Business Practitioner.
• Experience with conversion optimization for subscription-based services.
• Fundamental understanding of how JavaScript, jQuery, HTML, and CSS can be used to optimize the user experience.

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