Job Description
Scope of Position : Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture.
Key Responsibilities :
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations :
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
MUST BE LOCAL
Please include a cover letter
Working Hours : 9 : 00pm to 05 : 30am
Working Days : Monday to Friday
Qualifications
Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
- Typing - 30 wpm and 10-key by touch
- Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- DG Certification Required
- Easily adapt to change and function efficiently in a high stress environment
- Compliance certifications required to perform required duties obtained and maintained
- An intimate understanding of Export Compliance
- General Airline / Logistics Knowledge
Additional Information
Additional information
Please include a cover letter
Expeditors offers excellent benefits :
- Paid Vacation, Holiday, Sick Time
- Expected compensation $22.00 to $33.00 per hour.
- Employee Stock Purchase Plan
- Health Plan : Medical, Prescriptin Drug, Dental and Vision
- 401k Plan
- Training and Professional Development Program
- All your information will be kept confidential according to EEO guidelines.
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