Optum
is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
This position is full time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 : 30am - 5 : 00pm PST.
It may be necessary, given the business need, to work occasional overtime.
Our office is located at Palm Springs, CA. Employees will be required to work some days onsite and some days from home.
We offer 2 weeks of paid training. The hours during training will be 8 : 00am to 5 : 00pm, Monday - Friday.
Primary Responsibilities :
Advance high volume office workflow and programmatic coordination in collaboration with the PRMs
Complete in office assessment and advise on the development of supportive action plans
Maintain the office action plan (in partnership with other accountable teammates and stakeholders)
Host regular meetings / engagement cadence with office in collab with IPA staff
Training / System Support / Education
Coordinate with accountable teams for at the elbow training and system support (Practice Connect, Cozeva)
Liaises on system challenges (Practice Connect, Cozeva, etc.) and escalates challenges to Optum resources at the elbow
Coordinate training and education sessions with Medical Directors to complete
Clinical Support
Chart dives to support quality and risk documentation
Enter supplemental data on behalf of the office
Determine event planning, coordination, and management for health fairs to support regional advancement of goals
Support incomplete / amend / lookback workflows for high volume offices
PRM Collaboration : Support PRMs in questions on pursuit list generation and reinforce PRM messages in the IPA office
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High school diploma / GED or equivalent experience
Must be 18 years old or older
1+ year healthcare experience
Must have reliable transportation
Ability to work full time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 : 30am - 5 : 00pm PST.
It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications :
Experience in Population Health Management such as HEDIS / STARs, Quality or Risk Adjustment programs
Experience with Windows Suite including Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Associate degree
Fluency in Spanish, Cantonese, Vietnamese, or Mandarin
California Residents Only :
The hourly range for this is $19.47 - $38.08 per hour.
Pay is based on several factors including but not limited to
local labor markets
education, work experience, certifications, etc.
UnitedHealth Group complies with all minimum wage laws as applicable
In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment
RPO #RED
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