Patient Services Representative - Dermatology - Allendale * Days - 40hrs/wk
Patient Services Representative - Dermatology - Allendale
Days - 40hrs / wk
Requisition # : req8322
Shift : Days
FTE status : 1
On-call : No
Weekends : No
General Summary :
Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients.
Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms.
In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team.
Requirements :
- High school education or equivalent
- Prior administrative or clerical experience in a clinical setting preferred
- Knowledge of medical terminology and coding preferred
- Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
- Well developed verbal and written communication skills
- Strong telephone skills and etiquette
- Knowledge of basic math and office procedures
- Ability to work under pressure with minimal supervision
- Proven flexibility and willingness to handle a variety of tasks
- Basic computer knowledge and skills
- Experience with computer data entry and strong typing skills
Essential Functions and Responsibilities :
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers and directs all incoming calls.
- Takes complete and accurate patient messages that need to be relayed to the care team.
- Schedules patient appointments and handles inquires.
- Collaborates with the care team to maintain and improve patient care and service.
- Registers patients according to established protocols and manages assigned work queues.
- Assists patients in completing all necessary forms and documentation.
- Ensures accurate billing information for patients.
- Maintains patient correspondence and follow-up calls.
- Collects payment and reconciles cash draw.
- Ensures reception area, office files and front desk are well maintained.
- Maintains patient privacy and confidentiality.
- Performs other clerical duties as assigned.
Category : Admin & Clerical, Customer Service, Health Care
Histology Technician - Dermatology * Days - 40hrs/wk
Histology Technician - Dermatology * Days - 40hrs/wk. ...
Patient Services Representative Breast Clinic
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external pat...
MA or PCT - Medical Assistant - SouthWest * Days - 40hrs/wk
MA or PCT - Medical Assistant - SouthWest * Days - 40hrs/wk. Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient’s medical record. Reviews patient’s medical record to determine needed services and whether referrals are in process or have b...
Patient Services Representative Urology
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external pat...
Nurse Navigator - Mammography * Days - 40hrs/wk.
Nurse Navigator - Mammography * Days - 40hrs/wk. Follows patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources as needed. She/he is responsible for ensuring patients receive quality and comprehensive services. He/she will ser...
Patient Services Representative Rehab
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external pat...
CNA, Certified NURSE ASSISTANT,, Scheduler, Receptionist
We are seeking a receptionist/ administrative assistant with CNA or home care experience.You must be positive, enthusiastic, and professional as you are the first point of contact for our company.In addition to answering phones, the position requires some use of scheduling software and learning to n...
Customer Service Representative
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Receptionist
Career Advancement Opportunities.Answering phones, identifying customers needs and selling/scheduling them.Hands on help with light detailing and carwash opperations when needed.Set a service standard and lead by example, providing exceptional customer service to all guests.Assist with marketing, em...
Medical Front Desk Receptionist Float
Title: Medical Front Desk Receptionist Float. Medical Receptionist: 1 year (Preferred). ...