Patient Services Representative Urology

Starting pay is per hour or higher depending on years of experience.

Practice and Culture

There will be a culture of strong teamwork where everyone is there to deliver exceptional care and lean on each other when needed.

Practice manager strives to make it an environment where all team members feel safe, can grow, learn, have fun, and enjoy coming to work.

Job Summary

Provides clerical support in complex matters to assist in the delivery of quality health care services.

Essential Functions

Responsible for complex patient / customer problem solving, including high level discernment when registering patients in treatment rooms.

Performs administrative functions, including, but not limited to : assists with patient check-out; schedules complex patient appointments, incoming / outgoing referrals, surgeries and tests, including medical record review of incoming referrals;

builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.

Obtains insurance authorizations and / or verifies that prior authorization has been obtained; assists with retroactive insurance denials / appeals.

Responsible for complex EMR / EHR scanning and Right Fax faxing and uploading to EPIC.

Responsible for identifying and reminding patients of health maintenance gaps.

Ability to perform the role of Patient Services Representative, Associate when necessary.

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

High School Diploma or equivalent

2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities.

We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Corewell Health Care Center - Wealthy - 1900 Wealthy - Grand Rapids

Department Name

Urology Clinic - Grand Rapids

Employment Type

Full time

Shift

Weekly Scheduled Hours

Hours of Work

8 to 4 : 30

Days Worked

Monday to Friday

Weekend Frequency

N / A

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling