At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant.
This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.
Join our Pack :
- Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Great Perks : Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives
- Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits :
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Essential Duties & Responsibilities
- Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Maintains dining room staff by recruiting, selecting, orientating, and training employees
- Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings;
giving instruction in etiquette and serving techniques
- Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus;
announcing waitperson's name
- Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
- Protects dining room assets by adhering to security policies and procedures.
- Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals;
beverages, and restaurant environment
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;
participating in professional societies
Contributes to team effort by accomplishing related results as needed
Basic Qualifications & Skills
- High School diploma or equivalent
- 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
- 1+ year utilizing Point-of-Sale (POS) technology
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
- Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
- Prior experience with Micros POS
- Serve-Safe and / or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Physical Requirements
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Application Instructions
We are hiring immediately, with relocation packages available. Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolf’s website).
Complete an application and a recruiter will reach out on next step.