Performa is revolutionizing peace officer training : creating sharper minds and safer outcomes for law enforcement and citizens.
Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios.
We are assembling a squad of force-multipliers who are passionate about driving positive change in the world.
We’re seeking a Lead Customer Success Manager who excels at facilitating client success.
How you’ll make an impact :
- Relationships : build strong customer relationships based on trust and expertise.
- Maintain accounts : Utilize your industry knowledge to ensure continued partnerships.
- New business : Identify upsell / cross-sell opportunities.
- Innovation : Work closely with cross-functional teams to strategize and uncover future opportunities for product enhancement and customer success.
What you’ll bring to the table :
- Ability to manage and prioritize a high volume of opportunities.
- Customer-centric mindset : You're driven by the satisfaction of our customers, always striving to champion their success as much as they champion ours.
- Experience analyzing and translating business requirements into technological solutions, ensuring our software meets the evolving needs of our clients.
- Curiosity to learn about customers, products, and emerging trends.
- Expert problem-solving skills.
- Empathy and emotional intelligence.
- Technical savviness.
- Data analysis and reporting skills.
- Sales and negotiation skills.
Beyond the Paycheck :
You will be a critical part of our core team and have a huge influence over the direction of the company.
- Growth : we support and invest in your career development
- Compensation : $90k - $120k + early-stage equity
- Benefits : full suite - medical, dental, and vision insurance, life insurance, disability insurance, 401k, and generous paid time off
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