ICPS Training Coordinator

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

This position will be located within the Institute for Corporate and Public Safety (ICPS); a federally funded training entity under the Rural Domestic Preparedness Consortium (RDPC).

Under the direction of the ICPS Director, the Training Coordinator will be responsible for overseeing all class requests for a series of courses as they are offered throughout the United States and its territories.

This is a full time provisional, grant funded position.

Essential Duties and Responsibilities

• Manage 60 or more delivery requests at any given time.
• Oversee and support contract trainer activities for each training delivery request.
• Develop working relationships with the State Approving Authority (SAA) from each state and each delivery community local point of contact (LPOC).
• Primary point of contact for RDPC administration, instructor, SAA, and LPOC stakeholders for each class delivery.
• Analyze delivery schedule and registration status to determine next steps and schedule work.
• Responsible for tracking program documents, maintaining databases, and establishing and maintaining of files for the ICPS Director / Principal Investigator.
• Discover, survey, record and track data of training sessions to report for compliance results.
• Update and post all course specific related logistics to a national website.
• Process all DHS course specific paperwork including course rosters, pre and post-tests, course registrations and course evaluations.
• Prepare and track operational purchase requisitions.
• Make travel arrangements, itineraries, and calendars for upcoming course sessions.
• Evaluate, approve, and arrange in-process travel changes during and after business hours.
• Ensure the timely and accurate printing and shipping of course materials.
• Scan documents for electronic filing and maintain paper and electronic filing systems.
• Update and document delivery procedures as needed to sustain the delivery program.
• Conduct quality assurance checks on delivery activities.
• Perform other related duties as assigned.

Rate of Pay : $40,000 - $45,000 annually

Knowledge, Skills, and Abilities

• Ability to build lasting relationships with key stakeholders.
• Ability to communicate with others in a clear, understandable, and professional manner on the phone, via email, chat, instant messaging, and in person, and the demonstrated use of good written and verbal communication skills.
• Possess an understanding of and appreciation for the community college and its socioeconomic role in access to higher education, as well as the varied student types served by NWACC.
• Ability to work with multiple customer, participant, and partner types with sometimes divergent needs.
• Ability to rise above challenges and setbacks and work with a team to achieve desired results.
• Possess effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines.
• Possess basic spreadsheet and web form skills.
• Ability to track expenses at the delivery level.
• Ability to maintain regular, reliable, and punctual attendance.
• Ability to learn and apply new information, knowledge, and experiences in a timely manner.
• Ability to be flexible and adaptable to change.
• Ability to support online, in-person, and hybrid courses.
• Must be able to use web-based learning management systems.
• Ability to work on 50-60 projects at one time and to prioritize activities accordingly.
• Possess effective organizational skills and attention to detail, effective follow-through, and commitment to customer service.

Physical Demands

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is :

Frequently :

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
• Frequent lifting of up to 50lbs
Constantly :
• Hearing
• Hearing
• Repetitive motion
• Talking
• The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; and / or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Minimum Education

The formal education equivalent of a bachelor's degree in general business, accounting, business education, or a related field;

plus two years of experience in bookkeeping, payroll processing, or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND / OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

NWACC is an Equal Opportunity Employer, please see our EEO policy.