Job Description
Job Description
Job Summary & Essential Functions
The Systems Administrator is responsible for supporting the daily operations of the facility. This includes 1st tier technical support for end-users and equipment.
- Provide end-user support including troubleshooting, problem-solving, follow-up and documentation for all users, working to resolve wherever possible
- Assists users with questions or issues in person, via telephone, email or remote support
- Serves as lead administrator for one or more enterprise-level systems
- Maintain the help-desk ticket system to analyze and prevent future recurring issues
- Install hardware and software within the facility
- Maintain computer equipment, printers and other electronic devices
- Assist with larger projects to achieve desired results
- Maintain inventory of toner and required supplies
- Install network cabling as needed
- Adhere to General Requirements of Team Members
Knowledge, Skills, & Abilities
- Advanced proficiency in Windows 7 / Windows10 operating systems on various PC and notebook configurations
- Advanced proficiency with networking, including Switch and VLAN configuration (Fortinet, Aruba, etc.)
- Advanced proficiency with Office365, Active Directory, Group Policy Object management, Azure and Powershell
- Ability to work with a high level of accuracy and attention to detail and delivering results
- Ability to handle day-to-day support tickets and deliver results on long term project work
- Ability to handle multiple tasks, projects and assignments to deliver results on-time
- Ability to evaluate cybersecurity trends and implement mitigation techniques
- Ability to work in a high volume, high detail work environment
- Demonstrated ability to problem solve issues involving multiple variables and limited standardization
- Ability to communicate effectively, both written and verbally with all levels of the organization and customers
- Abilities listed in the General Requirements for Team Members
- Experience and demonstrated experience with Cybersecurity solutions and implementing solutions to enhance the Cybersecurity posture of the organization or site
- Business partner and customer focused mindset
Required Experience & Education
- High School Diploma or GED, prefer associates degree in related technical field
- Minimum 5+ years of relevant job experience
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