Pay rate : $17.75 + $4.57 (Health and Wellness) per hour
Job Summary
The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Respond to customer inquiries promptly and accurately
Document all inquiries appropriately.
Understand and applies confidentiality and security guidelines
Maintain minimum production expectations while meeting defined quality expectations
Maintain knowledge of online reference information.
Additional Responsibilities
Prioritizes work throughout the day and adapts to changes in workload as needed
Continually look for and suggest process improvements amd report problems that occur and assist with the resolution.
Perform other responsibilities as assigned
Qualifications : Education, Experience, and Certification(s)
Associate's degree or equivalent work experience preferred.
Prior healthcare or contact center experience preferred.
Experience working with a PC and a Windows environment required.
High school diploma or General Educational Development (GED) required.
Knowledge, Skills, and Abilities
Excellent verbal communication skills.
Ability to effectively work within established key performance indicaters (KPIs) as required by the contract.
Demonstrated excellent interpersonal and customer service skills.
Proven ability to work as a member of a team is required.
General typing skills required.
Supervision Received
General Supervision : The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The noise level in the work environment is usually quiet.
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia.
ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services.
Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive.
Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
To learn more, you may click on the following video link : https : / / www.youtube.com / watch?v hLeXVPuKm1Y&t 48s
4 Easy Steps to Apply
Step 1 : Apply online to an open position.
If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.
Step 2 : Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact
Step 3 : Submit Comprehensive Release form to a local ServiceSource contact
Step 4 : Submit Documentation of Disability letter to a local ServiceSource contact
Program Outreach Specialists by Location
Aurora / Colorado Springs, Colorado
719) 510-2328
Fort Worth, Texas
571) 455-8541
Newport News / Fort Eustis, Virginia
757) 503-1222
Northern Virginia, Washington, DC, Maryland
703) 970-3697
Northern Virginia / Quantico / Washington, DC - Food Services
571) 455-0195
St. Louis, Missouri
314) 202-9199
Boyers, Pennsylvania
571) 455-8541
North Carolina / Kentucky
910) 826-4699 ext. 4699
Florida
727) 538-7370
DE, PA, MD and TX
302) 765-1259
NOTICE TO APPLICANTS
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law.
We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.
Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations.
Please ask to speak with Human Resources.
PAY TRANSPARENCY POLICY STATEMENT :
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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