Job Description
Job Description
Company Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
LOCATION : Work onsite in Las Vegas. NV
WORK TYPE : Hybrid remote and onsite (3 days office, 2 days remote)
Who We Are :
Sportradar Group AG (NASDAQ : SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors.
Positioned at the intersection of the sports, media and betting industries, the company provides sports federations, news media, consumer platforms and sports betting operators with a best-in-class range of solutions to help grow their business.
As the trusted partner of organizations like the NBA, NHL, MLB, NASCAR, UEFA, FIFA, Bundesliga, ICC and ITF, Sportradar covers close to a million events annually across all major sports.
With deep industry relationships and expertise, Sportradar is not just redefining the sports fan experience, it also safeguards sports through its Integrity Services division and advocacy for an integrity-driven environment for all involved.
The Challenge :
As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships.
This role requires a blend of technical proficiency and passion for sports, ensuring that every interaction enhances our clients' experience.
If you're a sports enthusiast looking to kickstart your career in a dynamic, technology-driven environment, we want to hear from you!
Your Profile :
Handle inbound and outbound client communications via calls and emails, ensuring timely and effective responses.
Develop comprehensive knowledge of Sportradar' products and services to provide accurate support and advice.
Proactively identify and understand client needs, offering solutions and alternatives through meticulous research and problem-solving.
Maintain high customer satisfaction, prioritizing client needs and delivering exceptional service.
Perform additional tasks and projects as directed by management.
Qualifications :
Strong verbal and written communication skills.
Proven experience in customer support or a similar client-facing role.
High level of customer empathy and the ability to engage with diverse personality types.
Effective multitasking and time management capabilities.
Keen attention to detail and strong problem-solving skills.
Proficiency in Windows and macOS; reliable computer hardware and a high-speed internet connection are required.
Availability to work flexible hours, including nights, weekends, and holidays to accommodate global client needs.
Key Competencies :
Customer Service Excellence
Empathy and Active Listening
Effective Communication
Troubleshooting and Technical Skills
Work Schedule :
- Shift hours : 1 : 00 PM 11 : 00 PM PST
- Days : 7 days a week availability
- Schedule provided one month in advance
Pay Range : $15.00 - $21.63 hourly
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location.
Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work.
Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution.
Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.
Why Join Us?
At Sportradar, you’ll join a community of passionate sports fans and technology enthusiasts dedicated to transforming how the sports world engages with data.
Your role will enable you to combine your love for sports with a career in technology-driven customer support, offering opportunities for growth and advancement.
Additional Information
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...
Client Support Specialist
As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships. Proven experience in customer support or a similar client-facing role. This role requires a blend of technical proficiency and passion f...
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...
Aircraft Mechanic I - Analysis/IT Support
Aircraft Mechanic I (Analysis/IT Support)Primary responsibilities include but are not limited to the following:* Troubleshoots malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic, engines,auxiliary power unit, and ventilation and heating systems. M...
Customer Service Representative
Provide exceptional Customer Service: You will leverage the Customer Service Call Quality model to understand how to handle each call in a manner that is respectful and helpful while providing consumers with accurate account information. The purpose of the "Customer Service Representative" position ...
IT End User Enhancement Specialist - Onsite
About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. Assist with internal and external audits related to IT processes and proced...
IT Service Delivery Specialist
The IT Service Delivery Specialist (ITSDS) assists with a number of key functions within the IT Department that enable the delivery of a high-quality service to end users. Facilitates IT change management and IT asset inventory processes by monitoring accuracy and completeness. Requires mobility and...
Customer Support Specialist
As a Customer Support Specialist, you will be our customer's first point of contact, providing top-tier support and ensuring a smooth user experience with our platform. We’re passionate about creating innovative products, and we're looking for a motivated Customer Support Specialist to...
Solar Customer Support Specialist
The Solar Customer Support Specialist provides exceptional service to customers by addressing inquiries, resolving issues, and offering support related to solar products and services. This role involves responding to customer questions, troubleshooting technical problems, and ensuring a positive cus...
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...