Essential Job Responsibilities / Expectations
1. Job responsibilities include those listed in competencies document
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Collaboratively works with interdisciplinary team to ensure completion patient specific care plan and post-acute needs.
4. Effectively collaborates with community resources to align patient with available resources.
5. Assists with referrals for community based resources, as needed.
6. Provides counseling services to patients and families when appropriate.
7. Provides case management as needed for interdisciplinary / specialty programs.
8. Assists with various populations across the organization to ensure proper resources and support.
9. Provides an environment that demonstrates caring, compassion and respect for all patients, families, and visitors.
10. Consistently handles customer complaints promptly and effectively when problems encountered.
11. Utilizes proper escalation procedures when appropriate.
12. Attends departmental in services and staff meetings.
13. Performs all other duties as assigned.
Job Requirements
Preferred Qualifications / Education
- 1- 3 years related experience, computer literacy, excellent communication and writing skills
- 1-3 years’ experience in a social work agency or hospital setting preferred
- Prior experience in a healthcare field or social service agency preferred
Licenses and / or Certifications :
- Licensed Masters prepared Social Worker within the associated region of responsibility required
- Master’s Degree required
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