Sr Product Services Engineer

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Date : Sep 23, 2024

Company : NextEra Energy

Requisition ID : 82717

NextEra Analytics provides renewable energy consulting services using industry-leading scientific analysis. As a NextEra Energy Resources company, the world's largest generator of renewable energy from the wind and sun, we thrive on solving the toughest problems facing the energy industry, and creating innovative forecasting and optimization solutions that lead the way into the next era of energy.

Do you want to help accelerate the transition to low-cost sustainable energy? Join our world-class team today!

Position Specific Description

NextEra Analytics is currently seeking a well-qualified candidate to join our Product Services Engineering team as a Sr Product Services Engineer.

The Sr Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms.

The Sr Product Services Engineer should have a fundamental understanding of renewable energy, storage systems and experience with software applications to resolve customer issues.

The Sr Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution.

The Sr Product Services Engineer will also be instrumental in influencing the product roadmap as it relates to new feature and functionality based on customer feedback.

Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.

Job OverviewJob Duties & Responsibilities

• Understand user context to identify usage patterns that lead to support intervention
• Identify product enhancements and prioritize bug fixes to reduce the need for support intervention
• Familiarity with the Unix command line, SQL and Monitoring and Observability tools like Grafana or CloudWatch
• Experience identifying model inputs and outputs and must be able to set up a local development environment to debug & troubleshoot user reported issues
• Familiarity with AWS Services including S3, CloudWatch, Lambda and Step Functions
• Familiarity with the Software Development Life Cycle
• Go in-depth technically across multiple technologies including application, network, host / virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments
• Establish the root cause of errors and provide software and training solutions to improve customer experience
• Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs
• Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction
• Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience : 3+ years

Preferred Qualifications

• Bachelor's - Information Systems
• Master's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group : Exempt

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Employee Type : Full Time

Job Category : Engineering

Organization : NextEra Analytics, Inc

Relocation Provided : Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

We are committed to a diverse and inclusive workplace.

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