Senior Director, Client Services (Graphics)

SGS & Co is a brand impact group. We’re built for agility and inventiveness, to enable our clients to get there first. Fuelled by two connected specialist teams, Marks and SGS, we empower acceleration on a global scale, bringing the world’s biggest brands to life.

We are both a brand design and experience agency & a production powerhouse, built for brands to access top multi-discipline talent.

We provide our client-partners with a holistic service operating as an extension of their design, marketing, and supply-chain teams.

Our approach combines provocative thinking with optimization programs designed to disrupt and drive results. Culture fuels our everyday work with a diverse group of + across continents with global expertise in strategy, creative, design, content creation, eComm, production and print management.

Position Summary

The purpose of this position is to own and manage your client portfolio aligned with our Graphics LOB in association with the Brand Guardianship Group.

Location : United States or Europe preferred (exact location varies depending on client portfolio)

Essential Responsibilities, Accountabilities & Results

• Co-own the P&L for your client portfolio with SVP Client Service.
• Manage your cross functional teams including Account Directors, Account Managers and Project Managers, helping them to reach revenue, profit and client service goals.
• Maintain the highest standards of client satisfaction while developing growth opportunities with your portfolio clients.
• Help develop standard and customized ways of working for the Graphics front office to enable revenue and profit goals.
• Own the over all client relationships ensuring critical insights and opportunities are developed, while ensuring we remain top of mind with key client, cross-functional contacts.
• Be an active and committed partner to the SGS & Co Shared Service leaders and practitioners.

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills

• A bachelor's degree from an accredited four-year university, and more than years of experience or equivalent work experience.
• Deep experience in Graphics sales and operations. (industry veterans only)
• Experience managing mutli-level, client facing teams.
• Strong client-hands and experience leading account managers.
• P&L experience preferred.
• Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
• Demonstrated ability to excel as a teammate on a senior leadership team and to senior shared services leaders.

Competency Requirements

• Exceptional written, verbal, and presentation skills.
• Superior quantitative and analytical skills.
• Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
• Proven ability to exercise personal discipline, discretion, and appropriate emotional management.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following : AK, DC, DE, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV