Grow with H2O Innovation!
Join us at H2O Innovation as a Customer Service Specialist based in Champlin, MN! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.
The benefits
- Overall remuneration including;
- Collective Health Insurances;
- 401K Plan;
- 11 statutory holidays each year;
- Share Purchase Plan;
- Three (3) weeks of vacation per year;
- Twelve (12) wellness days per year.
The day-to-day
- Provide excellent internal and external customer / supplier service : handle incoming calls, respond promptly to emails, handle customer / supplier requests;
- Create customer orders through the ERP system;
- Perform expediting activities and follow ups with customers and suppliers regarding orders;
- Process shipping and receiving administrative activities;
- Data entry for various areas of procurement, sales, manufacturing and quality activities;
- Suggest improvements, process changes and efficiency gains on daily tasks;
- Keep the delivery dates and pricing information in the costing tools accurate;
- Use the company ERP system (IFS);
- Use communication methods effectively (MS Teams, phone calls, Outlook, etc.);
- Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation.
The skills we are looking for
- Possess 2 to 5 years of relevant experience;
- Hold professional or college training in administration, secretarial, or related disciplines;
- Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;
- Have prior Experience using an ERP system;
- Display a customer-centric approach towards internal clients;
- Be autonomous, organized and attentive to details.
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