Medical Office Clerks

Job Description

Job Description

Salary :

Destiny Management Services, LLC is a leading source of staffing services and business solutions to the Federal Government.

Founded in 1996, we have provided job opportunities for more than 1000 employees nationwide in various fields.

We are looking for experienced professional Medical Office Clerks to support the local Medical Treatment Facility. Quality healthcare Personnel will be utilizing military records systems to assist the department and base in its mission.

If you meet these specific requirements outlined below, we invite you to apply!

QUALIFICA TIONS :

• Basic medical terminology required
• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• Certifications in addition to Basic Life Support

This position requires a Federal Security Clearance NACLC. In order to qualify, you cannot have a felony or misdemeanor on your records.

Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

Experience. At least 6 months of experience in a Medical Office setting.

Work Environment / Physical Requirements. The work is primarily sedentary. However, there maybe some physical demands. Requirements include prolonged walking, standing, sitting or bending.

DUTIES

Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.

Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

required updates.appointments. Promotes consult / referral specialty medical care within the MTF or at civilian facilities.

• Pulls records and files documentation as needed. Confirms medical records are available for upcoming
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment
• Receive and electronically deliver telephone messages (t-cons) to PCMs and / or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• Reminders, no shows, or reschedule / cancellations.
• Appointments on provider schedules.
• Provides patient with specific visit instruction.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and / or cancel
• Validates basic patient demographic information prior to booking appointment for patients. Makes

UNIQUE MILITARY HEALTHCARE SYSTEMS / PROCEDURES :

• Armed Forces Health Longitudinal Technology Application(AHLTA)
• Composite Health Care Systems (CHCS) and / or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS);
• Military Filing System by sponsor social security, terminal digit order, color- coded and blocked filing system.
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

PERFORMANCE OUTCOMES :

• Greets patients / visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.

3.4. Obtains updates and files medical records as needed.

Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

3.6. Ensures arrival of medical records prior to appointment(s).

• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support. 3.10. Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
6 days ago