Job Description
Job Description
Description :
Since 1948 Follett Products, LLC has led the industry in designing and manufacturing high-quality, innovative ice storage bins, ice storage and transport systems, ice machines, ice and water dispensers, ice and beverage dispensers, and medical-grade refrigerators and freezers for the food service and healthcare industries.
Follett offers many interesting career opportunities, all of which encourage growth and development and contribute to the success of the Company.
The development and promotion of talent is a high priority at Follett.
Follett has a fantastic opportunity for a Technical Service Representative to join our Team!
The Technical Service Representative will resolve technical product performance issues by diagnosing and troubleshooting equipment in a call center environment.
Assist in maintaining professional and satisfied relationships with service agents, end users, customers, sales, internal staff, and others by providing technical assistance and information.
Maintains Service Management System records and ensures that customer warranty claims are analyzed properly.
Requirements :
- Goal Oriented.
- Effective email and verbal communication skills.
- A basic understanding of electro-mechanical equipment and basic refrigeration concepts is preferred.
- Ability to exhibit knowledge of basic test instruments, not limited to and including multi-meters and refrigeration gauges with a basic understanding of refrigeration, electrical, and plumbing concepts, is a plus.
- Passionate about diagnosing and troubleshooting equipment, to resolve performance, service issues over the phone or email, in order to resolve customer equipment issues.
- Proficiency using Microsoft Office preferred along with the ability to learn service management or customer management applications.
- Ability to work in a highly motivated fast-paced team environment.
If this excites you, then Follett is where you will want to continue your career. Submit your most recent updated resume.
Follett Products, LLC is an Equal Employment Opportunity (EOE / M / F / Vets / Disabled) employer and welcomes all qualified applicants.
Technical Service Rep I
The Technical Service Representative will resolve technical product performance issues by diagnosing and troubleshooting equipment in a call center environment. Technical Service Representative. Assist in maintaining professional and satisfied relationships with service agents, end users, customers,...
Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbound (Stocking) (T2399)
Starting Hourly Rate / Salario por Hora Inicial: $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions an...
Regional Sales Representative - Dairy
Our client, a leading international designer and manufacturer specializing in high-quality dairy comfort equipment, is seeking a seasoned Regional Sales Representative for the Eastern US region (preferably MI, OH, IN, or PA). As the Regional Sales Representative for the Eastern US territory, you wil...
Claims Customer Service Rep - Allentown, PA
As a member of the Customer Service Center Call Center Team, ensure efficient and timely. Provide accurate and timely resolution to claims customer service inquiries. Previous inbound telephonic customer service experience in a call center environment. ...
Territorial Sales Representative
We are looking for Sales Representatives whose mission is to build trust and guarantee excellent customer service. Sales and Customer service experience. ...
Service Sales Representative (Commercial Flooring)
QuestMark has an exceptional opportunity for a full-time Service Sales Representative to maintain and establish service sales in Whitehall, PA! This role offers a base salary of $55k - $65k, plus commissions!. The successful candidate will have sales and account / territory developmen...
Inside Sales Representative
Advantages of being a sales representative with Ideal Concepts:. Though our robust training program, you will learn how to use our technology effectively while becoming an expert in your field whether you are a brand new to the industry or a sales veteran. This role has a strong compensating package...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Wealth Management Customer Service Specialist
As our Customer Service Specialist, Park Avenue Securities, you will report to one of our Team Leaders in the Contact Center who reports to our Head of Customer Service. Our Customer Service Specialists are responsible for providing support to financial professionals and Clients via inbound calls to...
Cashier/Host- Part-Time- Saturday and Sunday Evenings
PM Shift- Weekends- Saturday and Sunday Evenings.Must Pass Criminal Background Check.Day One- (For you and your friends and family.PTO To use within the first year.Free and safe City Garage parking.Greet and seat all guests and ensure a quality dining experience.Ensure all tables are properly set be...