Responsibilities :
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, and spares provided by vendor.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available, like for MI calls.
Requirements :
- Knowledge and experience on windows 7 OS
- Good to have knowledge in AD and smart hands and feet support.
- Good to have knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool ex Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required;
Bachelor's Degree preferred.
Principal IT Desktop Engineer
We are currently hiring a Principal IT Desktop Engineer to join our team in EMEA! In this role you will p. College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience. Enterprise desktop suppor...
Onsite Desktop Support Engineer
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. The Onsite Desktop Support Technician role is to provide a single point of contact for local office e...
Desktop Engineer
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Ensure that each Desktop Device i...
Desktop/Systems Engineer/Microsoft
With a focus on desktop engineering, this position will require you to create desktop builds and images for Windows 10, 11, MAC, iPad, and Android. It is required that you have at least five years of desktop engineering experience. We are looking to join one of the largest investment organizations a...
Freelancer / IT Desktop Support/ Help Desk/ Field Engineer/ (Philadelphia)
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Performs remedial re...
IT Desktop Engineer Level 1
The entry-level Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. In addition to client support, the Desktop Engineer will provide tier 1 support for systems for Quench and remote users. Preferred Bachelor's Degree in Computer Science or rel...
Freelancer/IT/Desktop Support/ Help Desk/ Field Engineer (Fort Washington) (On Call/On Demand/Part-time)
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Microsoft Certified IT Professional (MCITP) certification in the desktop area. ...
Desktop/Systems Engineer
This is a desktop engineer focused role where you will be doing desktop builds and image generation with Windows 10 and 11, MAC, iPad, and Android. You need to have been doing desktop engineering for at least 5 years. We are seeking a full-time Systems Engineer I to join one of the biggest investmen...
IT Desktop Support/ Help Desk/ Field Engineer/ Freelancer (Dispatch/On Demand Request)
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Performs remedial re...
Lead Workspace and Desktop Engineer
As a Senior Workspace Engineer, you will be responsible for contributing to the transformation of the Desktop computing environment. The Desktop Engineer also participates in the implementation of policies and procedures to ensure consistency with company goals, industry best practices and regulator...