Director Customer Experience
Senior Customer Experience Director Pompano Beach, FL
This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company.
Bring your experience to learn and grow with an excellent firm.
The Senior Customer Experience Director will play a key role in helping deliver a concierge client experience that the company is known for.
The Senior Director of Customer Experience is a dynamic and strategic individual who leads the company’s Customer Experience department.
This role will drive operational excellence and ensure a seamless customer journey across all touchpoints. As a Senior Director of Customer Experience, you will bring a strong background in customer service operations, process optimization, and team leadership.
Essential Job Functions
- Lead the operational aspects of the Customer Experience department, with a focus on optimizing processes and procedures to enhance efficiency and effectiveness.
- Manage the Customer Experience team, including hiring, training, and development of the team.
- Set and track key performance indicators (KPIs) to measure customer experience initiatives' success and drive team accountability.
- Implement and maintain standard operating procedures (SOPs) for the customer journey and regularly review and refine processes to drive continuous improvement.
- Develop customer-centric strategies to enhance the overall customer journey, from initial outreach to post-sales support.
- Inspire and motivate a team of customer experience professionals, providing guidance and support to ensure their success in delivering exceptional service.
- Oversee that all customer escalations are responded to promptly and resolved to the customer’s satisfaction.
- Strategically analyze customer feedback and data to identify trends and areas for improvement and implement data-driven solutions to address them.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Stay informed about industry trends and best practices in customer experience management and incorporate relevant insights into strategies.
Qualifications
- Bachelor’s degree in business administration, operations management, or a related field
- 5+ years of proven experience in a customer experience leadership role, preferably in a luxury goods or retail industry.
- Strong understanding of operational processes and best practices in customer experience.
- Proficiency in data analysis with the ability to interpret metrics and drive performance improvements.
- Strategic thinker with a track record of developing and implementing successful customer experience strategies.
- Excellent people management skills with the ability to inspire and motivate a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Experience with Microsoft Word and Excel; High knowledge of computer systems and navigation
- Luxury mindset and customer centricity knowledge of creating luxury experiences
- Elevated verbal and written communication skills
Compensation and Benefits
- Competitive Annual Salary + Bonus Structure + Full Benefits Package
- Full Benefits Package Health, Dental, Vision, 401K with company match, PTO, Holidays, flexible scheduling, great work environment, team outings, events and much more.
For immediate review and consideration, contact : Tana Riddell - Tana@InteriorTalent.com
For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com
Why work with Interior Talent?
- OUR CLIENTS hire us to FIND YOU
- Exclusively focused on the Architecture and Design industries
- We work with the DECISION MAKERS Owners, Principals, Directors, and HR
- CONFIDENTIALITY & PROFESSIONALISM : We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL we highly value your current position and will never do anything that would bring your future into jeopardy
- EXPERTISE : in the industry since 2003
- We are your advocate, and WE GET IT we know making a career decision is difficult, and we’re here for you throughout the whole process
InteriorTalent.com
Director Customer Experience
The Senior Director of Customer Experience is a dynamic and strategic individual who leads the company’s Customer Experience department. This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. The ...
Director Customer Experience
The Senior Director of Customer Experience is a dynamic and strategic individual who leads the company’s Customer Experience department. This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. The ...
Senior Customer Experience Director
Director of Customer Experience, Director of Customer Service, Customer Experience Director, Senior Leader, Director, Director of Customer Operations, Customer Experience, Customer Experience Leader, Customer Service, Customer Experience Director,. The Senior Director of Customer Experience is a dyn...
Senior Project Manager (Heavy Civil / Marine)
As a Senior Project Manager you will be an overseeing member of the Project Management Team to ensure the successful completion of on-going or new projects. Works as a contributing member of the Project Management Team to ensure the successful completion of on-going or new projects. This means liais...
Director of Station Operations
Our Director of Station Operations is responsible for managing and overseeing all aspects of airport station operations, ensuring efficient, safe, and customer-focused service delivery. WHAT IT’S LIKE TO WORK AS A DIRECTOR OF STATION OPERATIONS. We perform a wide range of airport support services gl...
Customer Success Manager
We are a small but mighty client success team! To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere. Our most successful team members are curious about the client and the product’s capabilities. Understand and assess c...
Director of Operations
We are seeking a dynamic and experienced Director of Operations within the Office of the Chief Operating Officer and reporting to the Chief Operating Officer to support our operations in Pompano Beach, and Miami Lakes Florida, Great Britain, Puerto Rico and the Dominican Republic. Job Title: Directo...
Director of Operations
An exciting opportunity to be in the initial stage of establishing manufacturing operations at OBVIUS Robotics, a well-capitalized start up medical device company advancing hand-held, image guided, robotic technology to democratize vascular access in Central Venous Catheterization. Assure the develo...
Operations Manager
Under the direction and leadership of the Program Manager, the Operations Managers have the overall responsibility to ensure that all station operations are performed in a consistent manner with the agreed procedures and protocol in accordance with company, TSA, airport, and client standards. Top Re...
Customer Service Order Entry
Provide up-to-date information to the customer service team to handle inquiries efficiently. Collaborate with instore vendors to create lease agreements for customers requesting service. Min two years of previous customer service experience. Responsible for processing orders, including tracking, inv...