Job Details
Description
The main duties of this position are to greet and assist the guests in their selection and purchase of merchandise. Take the opportunity to make a difference, make a connection, and help fund your holiday fun with competitive pay and generous discounts.
This opportunity is open at our Shops at Broad location in Mansfield, TX.
WHAT YOU WILL BE DOING
- Demonstrate effective guest service skills and resolves guest issues effectively.
- Enter guest data and other sales data for guests into POS (sales, returns, special orders, engraving, repairs) completely and accurately and obtain proper signatures on guest sales.
- Present jewelry from stock / cases to guest and replace items in correct areas when sale is completed.
- Repair, polish or solder jewelry.
- Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
- Provide knowledgeable service to guests on product information utilizing in-store tools / training.
- Box and wrap sales for gift presentation.
- Achieve established individual Key performance metrics.
- Assist Store Management in achieving store Key Performance Indicator Metrics.
- Assist Store Management in meeting company standards in overall store presentation.
- Assist with daily housekeeping and maintenance duties.
- Attend all required meetings.
- Consistently demonstrates strong written and verbal communication skills, a strong attention to detail and a high degree of organizational skills.
- Must be able to multitask in a fast-paced environment.
WHAT YOU WILL NEED
- Good communication skills.
- Good organizational skills and time management.
- Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Strong problem-solving skills, and the ability to quickly learn new technology.
- Possess strong problem diagnosis skills and the ability to work effectively under pressure.
- Enthusiastic, willing to learn, and contributes to a positive team spirit.
Preferred Qualifications
Previous retail sales or guest service experience.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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