Merch Store Squad Lead - Volunteer Position

Role : Merch Store Squad Lead

Branch : Marketing Branch

Pack : Multimedia Pack

Team : Merch Store Squad

Reports to : Multimedia Pack Leader

Location : Remote

Hours Required : 5 Hours

Compensation : Volunteer

Role Mission : Lead a dynamic team in managing merchandise design, ordering, fulfilment, and store operations to create a seamless shopping experience that supports the Rescues mission and drives community engagement and revenue.

Summary : The Merch Store Squad Lead is responsible for overseeing the design, management, and operation of the Rescues online merchandise store, ensuring a smooth and efficient process from concept to fulfillment.

This role involves leading a team that includes an ordering specialist, order fulfillment staff, and merchandise designers to create products that resonate with the Rescues supporters and align with the Rescues branding.

The Merch Store Squad Lead ensures timely ordering and delivery of products, high-quality design, and a positive customer experience, ultimately driving revenue to support the Rescue's mission and fostering deeper community involvement.

Rescue Mission : At Path of Hope Rescue we strive to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes.

We are 100% foster based and rely on volunteers and fosters to help in our mission.

Vision : Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked. Becoming the number one dog destination in Spokane and capitalizing on Spokanes love of Rescue Dogs.

Core Values : Transparency, Community, Integrity, and the Golden Rule

Culture : We love dogs. At PHR you will find people who first need to pet your dog and then will ask your name. Who expects to be invited to your dogs birthday party and who knows that your dog obviously needs that new sweater.

We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isnt being loved, finds their way to a family.

We care for each other and have created a community of people who love what they do.

Character Traits : Adaptable

Adaptable

Anticipative

Confident

Creative

Determined

Disciplined

Efficient

Focused

Meticulous

Organized

Passionate

Resourceful

Job Description

The Merch Store Squad Lead plays a crucial leadership role in guiding the team responsible for the design, ordering, and fulfillment of merchandise that supports the Rescues mission.

By fostering a collaborative and creative environment, the Squad Lead ensures that all team members are aligned with the Rescues values and goals.

They provide direction and mentorship to the ordering specialist and fulfillment staff, empowering them to contribute their unique skills while maintaining a high standard of quality and efficiency.

The Squad Lead also facilitates regular team meetings to discuss upcoming product launches, address challenges, and brainstorm new merchandise ideas that will engage supporters and enhance the stores offerings.

Effective communication is essential for the Merch Store Squad Lead, who acts as a liaison between the merchandise team and other departments within the Rescue, such as marketing and fundraising.

By collaborating closely with these teams, the Squad Lead ensures that merchandise aligns with broader campaigns and events, maximizing visibility and impact.

They also gather feedback from the community and analyze sales data to inform product development and marketing strategies.

By maintaining open lines of communication and fostering a culture of transparency, the Merch Store Squad Lead ensures that the team remains focused on their mission while driving revenue to support the Rescue's operations and initiatives.

Hard Skills

Budgeting

Business Strategy

Direct Sales

Revenue Expansion

Sales and Budget Forecasting

Sales Strategy and Planning

Upselling

Soft Skills

Adaptability

Aesthetics

Attention to detail

Communication

Critical thinking

Discipline

Goal-setting

Innovation

Planning

Problem-solving

Responsibility

Team building