Systems Administrator

Job ID Number

R3509

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Systems Administrator ready to take us to the next level! If you have proven experience in system support or a related technical support role (minimum 3 years) and are looking for your next career move, apply now.

Job Description

We are looking for a Systems Administrator responsible for managing and maintaining our computer systems and networks, ensuring seamless communication and operational efficiency.

The role involves entering radio information into the network, maintaining accurate user records, adhering to ADEM and AWIN processes, and delivering exemplary customer service .

This position will be full-time and onsite.

What You’ll Do

Enter and manage radio information within the network to activate radios effectively

Maintain precise records of user information for operational integrity

Execute tasks in compliance with the clients' processes

Address user issues by providing timely and accurate responses to questions and requests

Handle incoming telephone calls and emails from internal and external customers regarding system-related problems

Ensure client confidentiality and operation protection by keeping sensitive information secure

Monitor system alarms and coordinate with technical maintenance staff to resolve issues promptly

Play a collaborative role in team efforts to achieve departmental and organizational goals

What You'll Need

Required :

Minimum 3 years of experience as a Technical Help Desk Support Analyst

Minimum 3 years of experience with IT security practices and protocols

Minimum 3 years of experience in logging and documenting technical problems and issues

Minimum 3 years of experience working independently and as part of a team

Prior experience in an environment that required lifting at least 50 lbs

Exceptional customer service orientation with a proactive approach to problem-solving

Strong communication and interpersonal skills, with the ability to convey technical information to non-technical individuals

Clear and effective communication via telephone and email

Keen attention to detail with the ability to manage and prioritize tasks efficiently

In-depth technical knowledge of computer systems, hardware, software, and networks

Strong troubleshooting skills with a systematic approach to resolving issues

Superior organizational and time management skills

Ability to work autonomously and collaboratively as part of a diverse team

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience

Proven experience in system support or a related technical support role (minimum 3 years)

Familiarity with IT security practices and protocols

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor